{"id":146,"date":"2018-10-31T03:57:35","date_gmt":"2018-10-31T03:57:35","guid":{"rendered":"http:\/\/mgmtp14.epgpbooks.inflibnet.ac.in\/?post_type=chapter&#038;p=146"},"modified":"2018-10-31T04:48:37","modified_gmt":"2018-10-31T04:48:37","slug":"holistic-marketing-orientation-and-customer-value","status":"publish","type":"chapter","link":"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/chapter\/holistic-marketing-orientation-and-customer-value\/","title":{"rendered":"Holistic Marketing Orientation and Customer Value"},"content":{"raw":"<div>\r\n\r\n<strong>\u00a0 \u00a0 LEARNING &amp; INSTRUCTIONAL OBJECTIVES <\/strong>\r\n\r\n<strong>At the end of this chapter, learner should be able to:<\/strong>\r\n<ol>\r\n \t<li>Understand the importance of Holistic Marketing<\/li>\r\n \t<li>Define Holistic Marketing<\/li>\r\n \t<li>Define Customer Value<\/li>\r\n \t<li>Know about components of Holistic Marketing<\/li>\r\n \t<li>Understand the various holistic marketing orientation and customer value<\/li>\r\n \t<li>Understand benefits of Holistic Marketing Concept<\/li>\r\n \t<li>Gist \/ Summary of the Module<\/li>\r\n \t<li>Review questions<\/li>\r\n<\/ol>\r\n<strong>\u00a0 \u00a0 1.\u00a0<\/strong><strong>INTRODUCTION<\/strong>\r\n\r\n&nbsp;\r\n<p style=\"text-align: justify\">Holistic means wholeness. When wholeness i.e. everything from top to bottom or bottom to top, is thought about marketing of products or services is termed to be holistic. Holistic marketing is a new paradigm shift of marketing management and the series on concepts of marketing and it can be said as a marketing strategy which deems business as a complete and not as an entity with diverse parts.<\/p>\r\n<strong>\u00a0<\/strong>\r\n<p style=\"text-align: justify\">According to holistic marketing concept, even if a business is made of various departments, the departments have to come together to project a positive &amp; united business image in the minds of the customer. Holistic marketing concept involves interconnected marketing activities to ensure that the customer is likely to purchase their product rather than competition.<\/p>\r\n<strong>\u00a0<\/strong>\r\n<p style=\"text-align: justify\">The Chief Marketing Technologist Scott Brinker explains that if one wants to evidence just how sweeping and fragmented \u201cMarketing\u201d is, try making a list of each and every marketing present out there. It starts\u00a0<span style=\"text-align: initial;font-size: 1em\">with search marketing, e-marketing, product marketing, viral marketing and the like. And these phenomena of 131 different types of marketing being able to look at the bigger picture of marketing and perceive the forest for the tree when making decisions about what type of marketing tactics one plans to follow for marketing. In short \u201cHolistic Marketing\u201d is to take everything into account that affects particular marketing strategy or tactics or plan or approach rather than to just look at it as <\/span>discipline<span style=\"text-align: initial;font-size: 1em\">. An organization possesses different departments like:<\/span><\/p>\r\n\r\n<ul>\r\n \t<li style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">Marketing and Sales (M&amp;S)<\/span><\/li>\r\n \t<li style=\"text-align: justify\">Accounting &amp; Finance (A&amp;F)<\/li>\r\n \t<li style=\"text-align: justify\">Operations &amp; Production (O&amp;P)<\/li>\r\n \t<li style=\"text-align: justify\">Human Resource (HR)<\/li>\r\n \t<li style=\"text-align: justify\">Research &amp; Development (R&amp;D)<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div>\r\n<p style=\"text-align: justify\">\u00a0 \u00a0 The holistic marketing takes place in the organization only if, R&amp;D and O&amp;P takes the feedback from M&amp;S to launch the product which will almost certainly attract customers, asking the revenues and expenditure from A&amp;F and consulting HR for employability and retention of suitable persons in the organization.<\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\">Samsung is one of the examples of holistic marketing where the customers are kept in mind while developing products and services provided by them are polite and quick.<\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\">Henceforth, following Holistic Marketing one gets the right product at proper price with appropriate profits. Along with this one gets the right customers who will market one\u201fs product in proper manner. If companies follow it then they may be sure that right customer will be purchasing their product demanding the brand of that company. By following this product and brand stands firm and has better chance to be successful than by working on individual elements or departments without the vision of being holistic.<\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\">The main element or key driver of Holistic Marketing is communication. The work of communication is to send right message to the right audience at right time. This has to be taken care while going for the vision of Holistic Marketing.<\/p>\r\n&nbsp;\r\n\r\n<strong>2.\u00a0<\/strong><strong>DEFINITION: HOLISTIC MARKETING<\/strong>\r\n\r\n<strong>\u00a0<\/strong>\r\n<p style=\"text-align: justify\">Philip Kotler and Kevin Lane Keller define this holistic approach as follows: <em>\u201cA holistic marketing<\/em> <em>concept is based on the development, design and implementation of marketing programs, processes and activities that recognize the breadth and interdependencies. Holistic marketing recognizes that '<\/em><em>everything matters' with marketing and that a broad, integrated perspective is necessary to attain the best solution.\u201d<\/em><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">Holistic marketing originated as a response to fundamental changes in the current marketing environment and is probably the newest approach to marketing and the latest business concept. Holistic marketing concept inculcates all elements of marketing mix 7P, closely related to the marketing mix 4C and web marketing mix 4S.<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">\u201cHolistic marketing\u201d is a new marketing paradigm, as it provides new avenues of looking at a business. The idea of Holistic marketing depends on creating, configuration, and execution of advertising projects, procedures, and exercises that perceive their broadness and interdependencies. Holistic marketing sees to 'everything matters' with marketing.<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">In Holistic Marketing everything of a business &amp; marketing matters like its place in <\/span>economy<span style=\"text-align: initial;font-size: 1em\">, society and in lives of its customers. It aims at developing and maintaining different business activities. It aims that the brands and products are interdependent and strongly bind together along with the stakeholders of <\/span>organization<span style=\"text-align: initial;font-size: 1em\">.<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">Thus, everything matters under the umbrella of holistic marketing. Due to <\/span>increase<span style=\"text-align: initial;font-size: 1em\"> in the competition and a large amount of information available the new marketing paradigm has shifted the emphasis from product and <\/span>production,<span style=\"text-align: initial;font-size: 1em\"> to selling, then integrated marketing within the holistic marketing concept.<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">3.\u00a0<\/strong><strong style=\"text-align: initial;font-size: 1em\">DEFINITION: CUSTOMER VALUE<\/strong><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">Customer value is the satisfaction which consumer feels after making a purchase for goods or services relative to what (s)he must give up to receive them. Customer value means low priced, receiving what is desired and receiving quality on payment.<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">It has two aspects: <\/span><strong style=\"text-align: initial;font-size: 1em\"><em>desired value<\/em><\/strong><span style=\"text-align: initial;font-size: 1em\"> and <\/span><strong style=\"text-align: initial;font-size: 1em\"><em>perceived value<\/em><\/strong><span style=\"text-align: initial;font-size: 1em\">.<\/span><\/p>\r\n\r\n<ol>\r\n \t<li style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">Desired value refers to what customer\u201fs desire in a product or service.<\/span><\/li>\r\n \t<li style=\"text-align: justify\">Perceived value is the benefit that a customer believes he or she received from a product after it was purchased.<\/li>\r\n<\/ol>\r\n<\/div>\r\n<div>\r\n<p style=\"text-align: justify\">\u00a0 \u00a0When the organizations understand the customers\u201f values then they develop products and services providing higher profit-potential for the business. The organizations may have certain criteria\u201fs for judging customer value stated below:<\/p>\r\n\r\n<ul>\r\n \t<li>Do the company products and services deliver the same as promised?<\/li>\r\n \t<li>Has the company delivered the promises made in the past and will it deliver the same in future<span style=\"text-align: initial;font-size: 1em\">?<\/span><\/li>\r\n \t<li>How services<span style=\"text-align: initial;font-size: 1em\"> and products offered by the company will benefit the customers?<\/span><\/li>\r\n \t<li>What the customers understand about the value of services and products offered?<\/li>\r\n \t<li>What will be the impact on the customers of these services and products offered?<\/li>\r\n<\/ul>\r\n<strong>\u00a0 \u00a0 3.1 There are four steps to quantify the customer value<\/strong>\r\n\r\n&nbsp;\r\n\r\n3.1.1. Can we increase the customer revenue?\r\n\r\n<span style=\"text-align: initial;font-size: 1em\">3.1.2. Can we decrease the customer total cost of ownership?<\/span>\r\n\r\n<span style=\"text-align: initial;font-size: 1em\">3.1.3. Can we minimize the customer total requirements?<\/span>\r\n\r\n<span style=\"text-align: initial;font-size: 1em\">3.1.4. Can we reduce customer\u201fs risk?<\/span>\r\n\r\n<\/div>\r\n<div>\r\n\r\n<img class=\"wp-image-150 aligncenter\" src=\"http:\/\/mgmtp14.epgpbooks.inflibnet.ac.in\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-22.png\" alt=\"\" width=\"766\" height=\"310\" \/>\r\n<p style=\"text-align: center\"><strong>Fig-1: <em>Source: http:\/\/www.aftermarketeurope.com\/wp-content\/uploads\/\/2013\/08\/customer value2. jpg<\/em><\/strong><\/p>\r\n&nbsp;\r\n\r\n<strong>3.2 The customer value delivery process<\/strong>\r\n\r\n<img class=\"wp-image-151 size-large aligncenter\" src=\"http:\/\/mgmtp14.epgpbooks.inflibnet.ac.in\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-23-1024x496.png\" alt=\"\" width=\"1024\" height=\"496\" \/>\r\n<p style=\"text-align: center\"><strong>Table: 1: Source: http:\/\/timreview.ca\/article\/525<\/strong><\/p>\r\n&nbsp;\r\n\r\nThus customer value can be delivered if a company works on:\r\n<ul>\r\n \t<li>Providing the consumer with the best cost.<\/li>\r\n \t<li>Providing the consumer with the best product.<\/li>\r\n \t<li>Providing the consumer with the best service.<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div>\r\n\r\n<strong>\u00a0 \u00a0 4.\u00a0<\/strong><strong>COMPONENTS OF HOLISTIC MARKETING<\/strong>\r\n\r\n<strong>\u00a0<\/strong>\r\n\r\nBroadly there are four main components of holistic marketing are:\r\n\r\n&nbsp;\r\n\r\n4.1.\u00a0 Integrated Marketing.\r\n\r\n4.2.\u00a0 Internal Marketing.\r\n\r\n4.3.\u00a0 Performance Marketing.\r\n\r\n4.4.\u00a0 Relationship Marketing.\r\n\r\n&nbsp;\r\n\r\n<img class=\"wp-image-152 size-full aligncenter\" src=\"http:\/\/mgmtp14.epgpbooks.inflibnet.ac.in\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-24.png\" alt=\"\" width=\"704\" height=\"468\" \/>\r\n<p style=\"text-align: center\"><strong>Fig-2: <em>Source: http:\/\/ftp.repec.org\/opt\/ReDIF\/RePEc\/rau\/homkmg\/SP11\/HOMKMG-SP11-A6.pdf<\/em><\/strong><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><strong>4.1 Integrated marketing \u2013 <\/strong>Products, services and marketing of the organization should work hand in hand towards to growth of the organization. Communication channel should be communicating and delivering the intended value to the targeted or chosen customer. The major components of integrated marketing are:<\/p>\r\n\r\n<ul>\r\n \t<li>Products<\/li>\r\n \t<li>Services<\/li>\r\n \t<li>Communication Channels<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div>\r\n<p style=\"text-align: justify\">From a customers\u201f point of view, each and every marketing tool should be designed to convey customer benefit. It can be seen by the view of customer query based on AVIS:<\/p>\r\n\r\n<ul>\r\n \t<li><strong>A<\/strong>ccess: Where can \u201cI\u201d find it?<\/li>\r\n \t<li><strong style=\"text-align: initial;font-size: 1em\">V<\/strong><span style=\"text-align: initial;font-size: 1em\">alue: What is \u201cMY\u201d total or actual sacrifice to get this result?<\/span><\/li>\r\n \t<li><strong style=\"text-align: initial;font-size: 1em\">I<\/strong><span style=\"text-align: initial;font-size: 1em\">nformation: Where can \u201cI\u201d learn more about it?<\/span><\/li>\r\n \t<li><strong style=\"text-align: initial;font-size: 1em\">S<\/strong><span style=\"text-align: initial;font-size: 1em\">olution: How can \u201cI\u201d solve my problem or need?<\/span><\/li>\r\n<\/ul>\r\nIt could be further extended for\r\n<ul>\r\n \t<li>Internal Customers<\/li>\r\n<\/ul>\r\nOne who is in direct connects to an organization, and is usually internal to the organization like stakeholders, employees.\r\n<ul>\r\n \t<li>External Customers<\/li>\r\n<\/ul>\r\nOne who uses a company's products or services but is not part of that organization.\r\n\r\n&nbsp;\r\n\r\n<strong>4.2 Internal marketing \u2013 <\/strong>Marketing coordination between all the departments in an organization.\r\n<ul>\r\n \t<li>Senior Management<\/li>\r\n \t<li>Marketing Department<\/li>\r\n \t<li>Other departments<\/li>\r\n<\/ul>\r\n<p style=\"text-align: justify\"><strong>\u00a0 \u00a04.3 Performance marketing \u2013 <\/strong>Reducing costs and increasing sales so as to drive revenue growth of the organization holistically.<\/p>\r\n\r\n<ul>\r\n \t<li>Brand and Customer Equity<\/li>\r\n \t<li>Community<\/li>\r\n \t<li>Environment<\/li>\r\n \t<li>Ethics<\/li>\r\n \t<li>Sales revenue<\/li>\r\n<\/ul>\r\n<strong>\u00a0 \u00a0 4.3.1 Social responsibility Marketing<\/strong>\r\n<ul>\r\n \t<li>Act socially responsibly;<\/li>\r\n \t<li>consider the ethical consequences of one\u201fs actions;<\/li>\r\n \t<li>Focus on satisfying customer needs<\/li>\r\n<\/ul>\r\na) The Community\r\n\r\nb) Ethics\r\n\r\nc) Environment\r\n\r\nd) The Legal Perspective<strong>\u00a0 <\/strong>\r\n\r\n<img class=\"wp-image-153 size-full aligncenter\" src=\"http:\/\/mgmtp14.epgpbooks.inflibnet.ac.in\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-25.png\" alt=\"\" width=\"579\" height=\"113\" \/>\r\n<p style=\"text-align: center\"><strong>Fig-3: Element of Social Responsibility Marketing (<em>Source: Author Created)<\/em><\/strong><\/p>\r\n\r\n<\/div>\r\n<div>\r\n\r\n<strong>\u00a0 \u00a0 4.4 Relationship marketing \u2013 <\/strong>Building a better relationship with your internal and end customers.\r\n<ul>\r\n \t<li>Channel Partners<\/li>\r\n \t<li>Channel Customers<\/li>\r\n<\/ul>\r\n<strong>\u00a0 \u00a0 Relationship Marketing is based on:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2013\u00a0\u00a0 Developing Marketing Networks\r\n\r\n\u2013\u00a0\u00a0 Using CRM\r\n<ul>\r\n \t<li>Maintaining customer relationships by delivering superior customer value and satisfaction<\/li>\r\n \t<li style=\"text-align: justify\">Using information<span style=\"text-align: initial;font-size: 1em\"> to create marketing strategies that develop and sustain desirable customer relationships<\/span><\/li>\r\n \t<li>Establishing long-term relationships with buyers and sellers<\/li>\r\n<\/ul>\r\n<strong>\u00a0 \u00a0 4.4.1 Share of the Customer<\/strong>\r\n<ul>\r\n \t<li>The portion of the customer\u201fs purchasing in its product categories that a company gets.<\/li>\r\n \t<li>Methods to increase share<span style=\"text-align: initial;font-size: 1em\"> of customer<\/span><\/li>\r\n<\/ul>\r\n\u2013\u00a0\u00a0 Offer different products to current consumers\r\n<p style=\"text-align: justify\">\u2013 Train employees to cross-sell and up-sell in order to market more products and services to existing customers.<\/p>\r\n&nbsp;\r\n\r\n<strong>4.4.2 Customer Satisfaction<\/strong>\r\n<ul>\r\n \t<li>The extent to which a product\u201fs perceived performance matches a buyer\u201fs expectation.<\/li>\r\n \t<li style=\"text-align: justify\">It can be achieved better if the company aims at<span style=\"text-align: initial;font-size: 1em\"> delighting the customer by promising only what they can deliver, then delivering more than they promise.<\/span><\/li>\r\n<\/ul>\r\n<strong>\u00a0 \u00a0 5.\u00a0<\/strong><strong>HOLISTIC MARKETING ORIENTATION AND CUSTOMER VALUE<\/strong>\r\n\r\n&nbsp;\r\n<p style=\"text-align: justify\">When all the departments work together to make customer happy, then the purpose of Holistic Marketing is solved. In this customer is really a \u201cKING\u201d and not a customer who is \u201c<em>CUST-SE-MAR<\/em>\u201d means die with all problems. The Holistic Marketing framework is such that customer value has its own relevance.<\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><span style=\"font-size: 1em\">The problems of customers are addressed in such a way that customers get the full value they have spent <\/span>for<span style=\"font-size: 1em\"> services or the product.<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">The holistic marketing framework is designed to address three problems:<\/strong><\/p>\r\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">\u00a0 i.\u00a0<\/strong><strong style=\"text-align: initial;font-size: 1em\">Value Exploration<\/strong><\/p>\r\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">\u00a0ii.\u00a0<\/strong><strong style=\"text-align: initial;font-size: 1em\">Value Creation<\/strong><\/p>\r\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">iii.\u00a0<\/strong><strong style=\"text-align: initial;font-size: 1em\">Value Delivery<\/strong><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">5.1.1 Value exploration: <\/strong><span style=\"text-align: initial;font-size: 1em\">How can a company identify new value opportunities?<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">By an understanding of the relationships and interactions, the companies need a precise strategy for value exploration among <\/span><strong style=\"text-align: initial;font-size: 1em\"><em>three spaces<\/em><\/strong><span style=\"text-align: initial;font-size: 1em\">:<\/span><\/p>\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">5.1.1.1\u00a0 The collaborator's resource space.<\/span><\/p>\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">5.1.1.2\u00a0 The company's competence space<\/span><\/p>\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">5.1.1.3\u00a0 The customer's cognitive space<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">5.1.2Value creation: <\/strong><span style=\"text-align: initial;font-size: 1em\">How can a company efficiently create more promising new value offerings?<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">The company needs value-creation skills to exploit a value opportunity. The Marketers need to recognize new customer gains from the customer's view. It involves <\/span><strong style=\"text-align: initial;font-size: 1em\"><em>three steps<\/em><\/strong><span style=\"text-align: initial;font-size: 1em\">:<\/span><\/p>\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">5.1.2.1\u00a0 defining or redefining the business concept<\/span><\/p>\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">5.1.2.2\u00a0 positioning or repositioning the company's brand identity<\/span><\/p>\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">5.1.2.3\u00a0 shaping or reshaping the business scope<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">5.1.3 Value delivery<\/strong><span style=\"text-align: initial;font-size: 1em\">: How can a company use its capabilities and infrastructure to convey the new values proficiently?<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">Case Study of Chik-flick-A:<\/strong><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">A video is worthwhile watching put on website of mhhe.com can make us understand the various holistic marketing orientation and customer value regarding restaurant marketing chicken.<\/strong><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">I acknowledge them and thank them for posting these types of videos which may be used for\u00a0<\/strong><strong style=\"text-align: initial;font-size: 1em\">explaining the Holistic Marketing also.<\/strong><\/p>\r\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">http:\/\/lectures.mhhe.com\/media\/0078028981\/Video_Cases\/ChickfilA.m4v<\/strong><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">6.\u00a0<\/strong><strong style=\"text-align: initial;font-size: 1em\">BENEFITS OF HOLISTIC MARKETING CONCEPT<\/strong><\/p>\r\n\r\n<\/div>\r\n<div>\r\n<ul>\r\n \t<li>Attracting New Business Entities<\/li>\r\n \t<li>Better Customer Satisfaction<\/li>\r\n \t<li>Creating the Right Environment Strategies for Achieving Success<\/li>\r\n \t<li>Differentiating from the Rivals Competitors<\/li>\r\n \t<li>Growing Awareness of the Business<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div>\r\n\r\n<img class=\"wp-image-155 size-large aligncenter\" src=\"http:\/\/mgmtp14.epgpbooks.inflibnet.ac.in\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-26-1024x584.png\" alt=\"\" width=\"1024\" height=\"584\" \/>\r\n<p style=\"text-align: center\"><strong>Fig-4: <em>Source: http:\/\/www.kathrynmcmann.com\/what-is-holistic-marketing\/<\/em><\/strong><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\">The above figure explains that the organization, its business resources and processes are coordinated with communication and media channels to provide Consumer Brand Relationship. They indicate:<\/p>\r\n<p style=\"text-align: justify\">1. Business resources and processes which includes different departments of organization like:<\/p>\r\n&nbsp;\r\n\r\na. Finance\r\n\r\nb. Human Resource\r\n\r\nc. Information Communication Technology\r\n\r\nd. Legal\r\n\r\ne. Personal Relationship and Marketing\r\n\r\nf. Sales\r\n\r\n&nbsp;\r\n\r\n2. Brand Campaign Project\r\n\r\n3. Communication and Media Channels\r\n\r\n&nbsp;\r\n\r\na. Customer Care\r\n\r\nb. Information on Mobile\r\n\r\nc. Word of mouth\r\n\r\n&nbsp;\r\n\r\n4. Consumer brand relationship\r\n\r\n&nbsp;\r\n\r\n<strong>6.1 Holistic Marketing Concept\u2019s core principle benefits<\/strong>\r\n\r\n&nbsp;\r\n<p style=\"text-align: justify\">It brings various departments and services together for effective communication to stakeholders. It helps in designing flexible and responsive market strategies. It also helps in managing the projects\u00a0<span style=\"text-align: initial;font-size: 1em\">across multiple marketing channels to give <\/span>a reliable<span style=\"text-align: initial;font-size: 1em\"> knowledge and experience to customers by\u00a0<\/span><span style=\"text-align: initial;font-size: 1em\">offering effective communications and efficient internal management for external smooth delivery\u00a0<\/span><span style=\"text-align: initial;font-size: 1em\">and rationalizing the channels of communication for developing integrated marketing strategies.<\/span><\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">The points to be remembered under Holistic Marketing core principle benefits may be:<\/span><\/p>\r\n\r\n<\/div>\r\n<div>\r\n<ul>\r\n \t<li>Departments and services working together for effective communication to stakeholders<\/li>\r\n \t<li>Designing flexible and responsive market strategies<\/li>\r\n \t<li>Developing integrated marketing strategies<\/li>\r\n \t<li>External smooth delivery<\/li>\r\n \t<li>Give a reliable<span style=\"text-align: initial;font-size: 1em\"> knowledge and experience to customers<\/span><\/li>\r\n \t<li>Managing the projects across multiple marketing channels<\/li>\r\n \t<li>Offering efficient &amp; effective communications<\/li>\r\n \t<li>Offering efficient internal management<\/li>\r\n \t<li>Rationalizing the channels of communication<\/li>\r\n<\/ul>\r\n<strong>\u00a0 \u00a0 6.2 Why does Holistic Marketing Matters<\/strong>\r\n\r\n&nbsp;\r\n\r\nThere are a number of reasons why holistic marketing is essential for business:\r\n\r\n&nbsp;\r\n\r\n1. Consistency in business\r\n\r\n2. Efficiency in business\r\n\r\n&nbsp;\r\n\r\na. addressing problems\r\n\r\nb. efficient work flow\r\n\r\nc. greater communication and collaboration\r\n\r\n&nbsp;\r\n\r\n3. Making the business effective\r\n\r\n&nbsp;\r\n\r\na. Reinforcing the brand\r\n<p style=\"text-align: justify\">b. Keeping everybody\u201fs focus on the big picture instead of sub-group priorities or individual closing thoughts.<\/p>\r\n&nbsp;\r\n\r\n<strong>6.3 Holistic Marketing elements that give benefits if closely monitored:<\/strong>\r\n\r\n&nbsp;\r\n\r\n<strong>6.3.1. Marketing Mix 7 Ps<\/strong>\r\n\r\n&nbsp;\r\n\r\na. Packaging\r\n\r\nb. People\r\n\r\nc. Physical evidence\r\n\r\nd. Place\r\n\r\ne. Price\r\n\r\nf.\u00a0 Product\r\n\r\ng. Promotion\r\n\r\n<\/div>\r\n<div>\r\n\r\n<strong>\u00a0 \u00a06.3.2.<\/strong>\u00a0<strong>Marketing Mix by 4 Cs<\/strong>\r\n\r\n&nbsp;\r\n\r\na. Convenience \/ Channel (instead of Place of 4Ps)\r\n\r\nb. Cost (instead of Price of 4Ps)\r\n\r\nc. Customer Solution (instead of Product of 4Ps)\r\n\r\nd. Communication (instead of Promotion of 4Ps)\r\n\r\n&nbsp;\r\n\r\n<strong>6.3.3. Web Marketing Mix 4 S<\/strong>\r\n\r\n&nbsp;\r\n\r\na. Scope\r\n\r\nb. Site\r\n\r\nc. Synergy\r\n\r\nd. System\r\n\r\n&nbsp;\r\n\r\n<strong>7.\u00a0<\/strong><strong>GIST \/ SUMMARY OF THE MODULE<\/strong>\r\n\r\n<strong>\u00a0<\/strong>\r\n<p style=\"text-align: justify\">Holistic means wholeness. When wholeness i.e. everything from top to bottom or bottom to top, is thought about marketing of products or services is termed to be holistic. Holistic marketing is a new paradigm shift of marketing management and the series on concepts of marketing and it can be said as a marketing strategy which deems business as a complete and not as an entity with diverse parts.<\/p>\r\n<strong>\u00a0<\/strong>\r\n<p style=\"text-align: justify\">According to holistic marketing concept, even if a business is made of various departments, the departments have to come together to project a positive &amp; united business image in the minds of the customer. Holistic marketing concept involves interconnected marketing activities to ensure that the customer is likely to purchase their product rather than competition. Holistic Marketing concept includes all element related to marketing mix 7Ps, 4Cs and web marketing mix 4Ss.<\/p>\r\n<strong>\u00a0<\/strong>\r\n<p style=\"text-align: justify\">By practicing the holistic marketing approach the organizations or firms can realize about what it should make than what it can sell, instead of trying to sell what it can make. As change is basic human tendency and every person expects new things according to changes happening in surroundings. Holistic marketing forces the manufacturer to produce several products with different size, color, quality as expected by the consumer. But the monotonous production will not convert customers all times so change is must to all the products to standardize the market as per holistic orientation. Companies must also take note of the customers and become skilled at understanding customer needs and preferences, in order to enhance the customer satisfaction for its value and experience.<\/p>\r\n<strong>\u00a0<\/strong>\r\n<p style=\"text-align: justify\">In short \u201cHolistic Marketing\u201d is to take everything into account that affects particular marketing strategy or tactics or plan or approach rather than to just look at it as discipline. An organization possesses different departments like:<\/p>\r\n\r\n<\/div>\r\n<ul>\r\n \t<li><span style=\"text-align: initial;font-size: 1em\">Marketing and Sales (M&amp;S)<\/span><\/li>\r\n \t<li>Accounting &amp; Finance (A&amp;F)<\/li>\r\n \t<li>Operations &amp; Production (O&amp;P)<\/li>\r\n \t<li>Human Resource (HR)<\/li>\r\n \t<li>Research &amp; Development (R&amp;D)<\/li>\r\n<\/ul>\r\n<div>\r\n<p style=\"text-align: justify\">\u00a0 \u00a0 The holistic marketing takes place in the organization only if, R&amp;D and O&amp;P takes the feedback from M&amp;S to launch the product which will almost certainly attract customers, asking the revenues and expenditure from A&amp;F and consulting HR for employability and retention of suitable persons in the organization.<\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\">Henceforth, following Holistic Marketing one gets the right product at proper price with appropriate profits. Along with this one gets the right customers who will market one\u201fs product in proper manner. If companies follow it then they may be sure that right customer will be purchasing their product demanding the brand of that company. By following this product and brand stands firm and has better chance to be successful than by working on individual elements or departments without the vision of being holistic.<\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\">The main element or key driver of Holistic Marketing is communication. The work of communication is to send right message to the right audience at right time. This has to be taken care while going for the vision of Holistic Marketing.<\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><strong>8.\u00a0<\/strong><strong>REVIEW QUESTIONS<\/strong><\/p>\r\n<strong>\u00a0<\/strong>\r\n\r\n<strong>A. Multiple Choice Questions<\/strong>\r\n\r\n<strong>\u00a0<\/strong>\r\n<p style=\"text-align: justify\">1. The ________ concept holds that consumers and businesses, if left alone, will ordinarily not buy enough of the organization\u201fs products.<\/p>\r\n&nbsp;\r\n\r\na) Production\r\n\r\n<strong>b)\u00a0<\/strong><strong>Selling<\/strong>\r\n\r\nc) Marketing\r\n\r\nd) Holistic Marketing\r\n\r\n&nbsp;\r\n<p style=\"text-align: justify\">2. _________________ depend(s) on a product\u201fs perceived performance in delivering value relative to a buyer\u201fs expectations.<\/p>\r\n<strong>a)\u00a0<\/strong><strong>Customer satisfaction<\/strong>\r\n\r\nb) Customer quality\r\n\r\nc) Customer value\r\n\r\nd) Customer needs\r\n\r\n&nbsp;\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">3. ________ is the difference between the prospective customer\u201fs evaluation of all the benefits and all the costs of an offering and the perceived alternatives.<\/span><\/p>\r\n\r\n<\/div>\r\n<div>\r\n\r\n\u00a0 \u00a0 a. Perceived usefulness\r\n\r\nb. Failure avoidance rate\r\n\r\nc. Report rating\r\n\r\n<strong>d.\u00a0<\/strong><strong>Customer perceived value<\/strong>\r\n\r\n<strong>\u00a0<\/strong>\r\n<p style=\"text-align: justify\">4. When a consumer considers a product or service, he or she will choose whichever product or service delivers the highest ________.<\/p>\r\n&nbsp;\r\n\r\n<strong>a.\u00a0<\/strong><strong>Customer perceived value<\/strong>\r\n\r\nb. Customer perceived cost\r\n\r\nc. Consumer discount\r\n\r\nd. Consumer relationship\r\n\r\n&nbsp;\r\n\r\n5. The task of a business is to deliver ________ at a profit.\r\n\r\n&nbsp;\r\n\r\na. Customer needs\r\n\r\n<strong>b.\u00a0<\/strong><strong>Customer values<\/strong>\r\n\r\nc. Products\r\n\r\nd. Products and services\r\n\r\n&nbsp;\r\n<p style=\"text-align: justify\">6. Holistic marketers achieve profitable growth by expanding customer share _________ and capturing customer life time value<\/p>\r\n&nbsp;\r\n\r\n<strong>a.\u00a0<\/strong><strong>Building customer loyalty<\/strong>\r\n\r\nb. Renewing a customer base\r\n\r\nc. Undermining competitive competencies\r\n\r\nd. Inspecting all market share data\r\n\r\n&nbsp;\r\n<p style=\"text-align: justify\">7.\u00a0 ________ can be seen as the development, design, and implementation of marketing programs, processes, and activities that recognizes the breadth and interdependencies of their effects.<\/p>\r\n&nbsp;\r\n\r\na. Niche marketing\r\n\r\n<strong>b.\u00a0<\/strong><strong>Holistic marketing<\/strong>\r\n\r\nc. Relationship marketing\r\n\r\nd. Supply-chain marketing\r\n\r\n&nbsp;\r\n\r\n8. What does NOT come under the 4Ps?\r\n\r\n&nbsp;\r\n\r\na. Product\r\n\r\n<strong>b.\u00a0<\/strong><strong>People<\/strong>\r\n\r\nc. Place\r\n\r\nd. Price\r\n\r\n&nbsp;\r\n\r\n9. What does NOT come under the 4Cs?\r\n\r\n&nbsp;\r\n\r\na. Cost\r\n\r\n<strong>b.\u00a0<\/strong><strong>Concession<\/strong>\r\n\r\nc. Convenience\r\n\r\nd. Communication\r\n\r\n&nbsp;\r\n\r\n<span style=\"text-align: initial;font-size: 1em\">10.\u00a0\u00a0 The holistic marketing framework is designed to address three problems. One of them is ______<\/span>\r\n\r\n<\/div>\r\n<div>\r\n\r\n\u00a0 \u00a0 a. Value Consumption\r\n\r\nb. Value Co-ordination\r\n\r\n<strong>c.\u00a0<\/strong><strong>Value Creation<\/strong>\r\n\r\nd. Value Perception\r\n\r\n&nbsp;\r\n\r\n<strong>B. Short Questions &amp; Answers<\/strong>\r\n\r\n&nbsp;\r\n\r\n11.\u00a0<strong>What are the elements of Social responsibility marketing?<\/strong>\r\n\r\n<strong>Ans: <\/strong>Four elements of Social responsibility Marketing\r\n\r\n&nbsp;\r\n\r\na) The Community\r\n\r\nb) Ethics\r\n\r\nc) Environment\r\n\r\nd)\u00a0 The Legal Perspective\r\n\r\n<img class=\"wp-image-156 size-full aligncenter\" src=\"http:\/\/mgmtp14.epgpbooks.inflibnet.ac.in\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-27.png\" alt=\"\" width=\"559\" height=\"112\" \/>\r\n\r\n&nbsp;\r\n<p style=\"text-align: justify\">12.\u00a0<strong>Indicate what are the benefits of Holistic Marketing Concept? <\/strong><\/p>\r\n<p style=\"text-align: justify\"><strong>Ans: Benefits of Holistic Marketing Concepts are:<\/strong><\/p>\r\n&nbsp;\r\n\r\n1. Attracting New Business Entities\r\n\r\n2. Better Customer Satisfaction\r\n\r\n3. Creating the Right Environment Strategies for Achieving Success\r\n\r\n4. Differentiating from the Rivals Competitors\r\n\r\n5. Growing Awareness of the Business\r\n\r\n&nbsp;\r\n\r\n<strong>C.\u00a0<\/strong><strong>Long Questions &amp; Answers<\/strong>\r\n\r\n<strong>\u00a0<\/strong>\r\n\r\n<strong>Question: Explain holistic marketing framework designed to address problems.<\/strong>\r\n\r\n<strong>\u00a0<\/strong><strong>Ans: <\/strong><strong>The holistic marketing framework is designed to address three problems:<\/strong>\r\n<ul>\r\n \t<li><strong>Value Exploration<\/strong><\/li>\r\n \t<li><strong style=\"text-align: initial;font-size: 1em\">Value Creation<\/strong><\/li>\r\n \t<li><strong style=\"text-align: initial;font-size: 1em\">Value Delivery<\/strong><\/li>\r\n<\/ul>\r\ni.\u00a0<strong>Value exploration: <\/strong>How can a company identify new value opportunities?\r\n<p style=\"text-align: justify\">By an understanding of the relationships and interactions, the companies need a precise strategy for value exploration among <strong><em>three spaces<\/em><\/strong>:<\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">1. The collaborator's resource space.<\/span><\/p>\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">2. The company's competence space<\/span><\/p>\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">3. The customer's cognitive space<\/span><\/p>\r\n\r\n<\/div>\r\n<div>\r\n<p style=\"text-align: justify\">\u00a0 \u00a0 ii.\u00a0<strong>Value creation: <\/strong>How can a company efficiently create more promising new value offerings? The company needs value-creation skills to exploit a value opportunity. The Marketers need to recognize new customer gains from the customer's view. It involves <strong><em>three steps<\/em><\/strong>:<\/p>\r\n5.1.2.4\u00a0 defining or redefining the business concept\r\n\r\n5.1.2.5\u00a0 positioning or repositioning the company's brand identity\r\n\r\n5.1.2.6\u00a0 shaping or reshaping the business scope\r\n\r\n&nbsp;\r\n<p style=\"text-align: justify\">iii.\u00a0<strong>Value delivery<\/strong>: How can a company use its capabilities and infrastructure to convey the new values proficiently?<\/p>\r\n&nbsp;\r\n\r\n<strong>9.\u00a0<\/strong><strong>REFERENCES: Books Referred<\/strong>\r\n<ol>\r\n \t<li style=\"text-align: justify\"><strong>\u00a0<\/strong>Kotler Phillip and Keller Kevin, Marketing Management (14\/E), Pearson Education Inc. New Jersey, 2011<\/li>\r\n \t<li style=\"text-align: justify\">Kotler Phillip and Armstrong Gary, Principles of Marketing (Version 12\/E). Pearson Education Inc. New Jersey, 2006<\/li>\r\n \t<li style=\"text-align: justify\">Kotler Philip, Burton Suzan, Deans Kenneth, Brown Linen ,<span style=\"text-align: initial;font-size: 1em\"> Gary Armstrong, Pearson Higher Education, AU, 2013<\/span><\/li>\r\n \t<li>Kumar Arun &amp; N Meenakshi, Marketing Management, 2\/e, Vikas Publication, New Delhi, 2011<\/li>\r\n<\/ol>\r\n<strong>\u00a0 \u00a0 Websites Referred<\/strong>\r\n<ol>\r\n \t<li style=\"text-align: justify\">https:\/\/managementmania.com\/en\/marketing-mix-4c<\/li>\r\n \t<li style=\"text-align: justify\">https:\/\/managementmania.com\/en\/holistic-marketing-concept<\/li>\r\n \t<li style=\"text-align: justify\">http:\/\/www.marketing91.com\/holistic-marketing-concept\/<\/li>\r\n \t<li style=\"text-align: justify\"><a style=\"text-align: initial;font-size: 1em\" href=\"https:\/\/tiffanyabrown.wordpress.com\/what-is-holistic-marketing\/\">https:\/\/tiffanyabrown.wordpress.com\/what-is-holistic-marketing\/<\/a><\/li>\r\n \t<li style=\"text-align: justify\"><a style=\"text-align: initial;font-size: 1em\" href=\"http:\/\/www.slideshare.net\/srikirthi\/holistics-marketing2?related=1\">http:\/\/www.slideshare.net\/srikirthi\/holistics-marketing2?related=1<\/a><\/li>\r\n \t<li style=\"text-align: justify\">https:\/\/www.act-on.in\/whitepaper\/introduction-to-building-a-holistic-marketing-strategy\/<\/li>\r\n \t<li style=\"text-align: justify\"><a style=\"text-align: initial;font-size: 1em\" href=\"http:\/\/www.kathrynmcmann.com\/what-is-holistic-marketing\/\">http:\/\/www.kathrynmcmann.com\/what-is-holistic-marketing\/<\/a><\/li>\r\n \t<li style=\"text-align: justify\">http:\/\/www.wheelhouseadvisors.net\/what-is-holistic-marketing-and-why-does-it-matter\/<\/li>\r\n \t<li style=\"text-align: justify\"><a style=\"text-align: initial;font-size: 1em\" href=\"http:\/\/holisticpr.com\/press\/the-need-for-holistic-marketing.pdf\">http:\/\/holisticpr.com\/press\/the-need-for-holistic-marketing.pdf<\/a><\/li>\r\n \t<li style=\"text-align: justify\">https:\/\/www.act-on.com\/whitepaper\/introduction-to-building-a-holistic-marketing-strategy\/<\/li>\r\n \t<li style=\"text-align: justify\">http:\/\/www.marketing91.com\/holistic-marketing-concept\/<\/li>\r\n \t<li style=\"text-align: justify\">http:\/\/www.citeman.com\/382-a-holistic-marketing-orientation-and-customer-value.html<\/li>\r\n \t<li style=\"text-align: justify\">http:\/\/marketinginfoz.blogspot.in\/2013\/10\/a-holistic-marketing-orientation-and.html<\/li>\r\n \t<li style=\"text-align: justify\">http:\/\/timreview.ca\/article\/525<\/li>\r\n \t<li style=\"text-align: justify\">http:\/\/www.houstonbusinessimageconsultants.com\/trad_marketing.htm<\/li>\r\n \t<li style=\"text-align: justify\">https:\/\/www.google.co.in\/search?q=define+customer+value&amp;oq=customer+value+&amp;gs_l=serp.1. 2.0i67j0i7i30l2j0i67j0j0i67l2j0i7i30l3.217658.220334.0.222463.3.3.0.0.0.0.155.295.0j2.2.0....0...1c.1.64.serp..1.2.295.PYMe8v_7k60<\/li>\r\n \t<li style=\"text-align: justify\">http:\/\/www.businessweek.com\/smallbiz\/tips\/archives\/2008\/05\/delivering_value_to_your_custome r.html<\/li>\r\n<\/ol>\r\n<\/div>","rendered":"<div>\n<p><strong>\u00a0 \u00a0 LEARNING &amp; INSTRUCTIONAL OBJECTIVES <\/strong><\/p>\n<p><strong>At the end of this chapter, learner should be able to:<\/strong><\/p>\n<ol>\n<li>Understand the importance of Holistic Marketing<\/li>\n<li>Define Holistic Marketing<\/li>\n<li>Define Customer Value<\/li>\n<li>Know about components of Holistic Marketing<\/li>\n<li>Understand the various holistic marketing orientation and customer value<\/li>\n<li>Understand benefits of Holistic Marketing Concept<\/li>\n<li>Gist \/ Summary of the Module<\/li>\n<li>Review questions<\/li>\n<\/ol>\n<p><strong>\u00a0 \u00a0 1.\u00a0<\/strong><strong>INTRODUCTION<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">Holistic means wholeness. When wholeness i.e. everything from top to bottom or bottom to top, is thought about marketing of products or services is termed to be holistic. Holistic marketing is a new paradigm shift of marketing management and the series on concepts of marketing and it can be said as a marketing strategy which deems business as a complete and not as an entity with diverse parts.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: justify\">According to holistic marketing concept, even if a business is made of various departments, the departments have to come together to project a positive &amp; united business image in the minds of the customer. Holistic marketing concept involves interconnected marketing activities to ensure that the customer is likely to purchase their product rather than competition.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: justify\">The Chief Marketing Technologist Scott Brinker explains that if one wants to evidence just how sweeping and fragmented \u201cMarketing\u201d is, try making a list of each and every marketing present out there. It starts\u00a0<span style=\"text-align: initial;font-size: 1em\">with search marketing, e-marketing, product marketing, viral marketing and the like. And these phenomena of 131 different types of marketing being able to look at the bigger picture of marketing and perceive the forest for the tree when making decisions about what type of marketing tactics one plans to follow for marketing. In short \u201cHolistic Marketing\u201d is to take everything into account that affects particular marketing strategy or tactics or plan or approach rather than to just look at it as <\/span>discipline<span style=\"text-align: initial;font-size: 1em\">. An organization possesses different departments like:<\/span><\/p>\n<ul>\n<li style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">Marketing and Sales (M&amp;S)<\/span><\/li>\n<li style=\"text-align: justify\">Accounting &amp; Finance (A&amp;F)<\/li>\n<li style=\"text-align: justify\">Operations &amp; Production (O&amp;P)<\/li>\n<li style=\"text-align: justify\">Human Resource (HR)<\/li>\n<li style=\"text-align: justify\">Research &amp; Development (R&amp;D)<\/li>\n<\/ul>\n<\/div>\n<div>\n<p style=\"text-align: justify\">\u00a0 \u00a0 The holistic marketing takes place in the organization only if, R&amp;D and O&amp;P takes the feedback from M&amp;S to launch the product which will almost certainly attract customers, asking the revenues and expenditure from A&amp;F and consulting HR for employability and retention of suitable persons in the organization.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">Samsung is one of the examples of holistic marketing where the customers are kept in mind while developing products and services provided by them are polite and quick.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">Henceforth, following Holistic Marketing one gets the right product at proper price with appropriate profits. Along with this one gets the right customers who will market one\u201fs product in proper manner. If companies follow it then they may be sure that right customer will be purchasing their product demanding the brand of that company. By following this product and brand stands firm and has better chance to be successful than by working on individual elements or departments without the vision of being holistic.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">The main element or key driver of Holistic Marketing is communication. The work of communication is to send right message to the right audience at right time. This has to be taken care while going for the vision of Holistic Marketing.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>2.\u00a0<\/strong><strong>DEFINITION: HOLISTIC MARKETING<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: justify\">Philip Kotler and Kevin Lane Keller define this holistic approach as follows: <em>\u201cA holistic marketing<\/em> <em>concept is based on the development, design and implementation of marketing programs, processes and activities that recognize the breadth and interdependencies. Holistic marketing recognizes that &#8216;<\/em><em>everything matters&#8217; with marketing and that a broad, integrated perspective is necessary to attain the best solution.\u201d<\/em><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">Holistic marketing originated as a response to fundamental changes in the current marketing environment and is probably the newest approach to marketing and the latest business concept. Holistic marketing concept inculcates all elements of marketing mix 7P, closely related to the marketing mix 4C and web marketing mix 4S.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">\u201cHolistic marketing\u201d is a new marketing paradigm, as it provides new avenues of looking at a business. The idea of Holistic marketing depends on creating, configuration, and execution of advertising projects, procedures, and exercises that perceive their broadness and interdependencies. Holistic marketing sees to &#8216;everything matters&#8217; with marketing.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">In Holistic Marketing everything of a business &amp; marketing matters like its place in <\/span>economy<span style=\"text-align: initial;font-size: 1em\">, society and in lives of its customers. It aims at developing and maintaining different business activities. It aims that the brands and products are interdependent and strongly bind together along with the stakeholders of <\/span>organization<span style=\"text-align: initial;font-size: 1em\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">Thus, everything matters under the umbrella of holistic marketing. Due to <\/span>increase<span style=\"text-align: initial;font-size: 1em\"> in the competition and a large amount of information available the new marketing paradigm has shifted the emphasis from product and <\/span>production,<span style=\"text-align: initial;font-size: 1em\"> to selling, then integrated marketing within the holistic marketing concept.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">3.\u00a0<\/strong><strong style=\"text-align: initial;font-size: 1em\">DEFINITION: CUSTOMER VALUE<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">Customer value is the satisfaction which consumer feels after making a purchase for goods or services relative to what (s)he must give up to receive them. Customer value means low priced, receiving what is desired and receiving quality on payment.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">It has two aspects: <\/span><strong style=\"text-align: initial;font-size: 1em\"><em>desired value<\/em><\/strong><span style=\"text-align: initial;font-size: 1em\"> and <\/span><strong style=\"text-align: initial;font-size: 1em\"><em>perceived value<\/em><\/strong><span style=\"text-align: initial;font-size: 1em\">.<\/span><\/p>\n<ol>\n<li style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">Desired value refers to what customer\u201fs desire in a product or service.<\/span><\/li>\n<li style=\"text-align: justify\">Perceived value is the benefit that a customer believes he or she received from a product after it was purchased.<\/li>\n<\/ol>\n<\/div>\n<div>\n<p style=\"text-align: justify\">\u00a0 \u00a0When the organizations understand the customers\u201f values then they develop products and services providing higher profit-potential for the business. The organizations may have certain criteria\u201fs for judging customer value stated below:<\/p>\n<ul>\n<li>Do the company products and services deliver the same as promised?<\/li>\n<li>Has the company delivered the promises made in the past and will it deliver the same in future<span style=\"text-align: initial;font-size: 1em\">?<\/span><\/li>\n<li>How services<span style=\"text-align: initial;font-size: 1em\"> and products offered by the company will benefit the customers?<\/span><\/li>\n<li>What the customers understand about the value of services and products offered?<\/li>\n<li>What will be the impact on the customers of these services and products offered?<\/li>\n<\/ul>\n<p><strong>\u00a0 \u00a0 3.1 There are four steps to quantify the customer value<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>3.1.1. Can we increase the customer revenue?<\/p>\n<p><span style=\"text-align: initial;font-size: 1em\">3.1.2. Can we decrease the customer total cost of ownership?<\/span><\/p>\n<p><span style=\"text-align: initial;font-size: 1em\">3.1.3. Can we minimize the customer total requirements?<\/span><\/p>\n<p><span style=\"text-align: initial;font-size: 1em\">3.1.4. Can we reduce customer\u201fs risk?<\/span><\/p>\n<\/div>\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-150 aligncenter\" src=\"http:\/\/mgmtp14.epgpbooks.inflibnet.ac.in\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-22.png\" alt=\"\" width=\"766\" height=\"310\" \/><\/p>\n<p style=\"text-align: center\"><strong>Fig-1: <em>Source: http:\/\/www.aftermarketeurope.com\/wp-content\/uploads\/\/2013\/08\/customer value2. jpg<\/em><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>3.2 The customer value delivery process<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-151 size-large aligncenter\" src=\"http:\/\/mgmtp14.epgpbooks.inflibnet.ac.in\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-23-1024x496.png\" alt=\"\" width=\"1024\" height=\"496\" srcset=\"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-23-1024x496.png 1024w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-23-300x145.png 300w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-23-768x372.png 768w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-23-65x31.png 65w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-23-225x109.png 225w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-23-350x169.png 350w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-23.png 1035w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p style=\"text-align: center\"><strong>Table: 1: Source: http:\/\/timreview.ca\/article\/525<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Thus customer value can be delivered if a company works on:<\/p>\n<ul>\n<li>Providing the consumer with the best cost.<\/li>\n<li>Providing the consumer with the best product.<\/li>\n<li>Providing the consumer with the best service.<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><strong>\u00a0 \u00a0 4.\u00a0<\/strong><strong>COMPONENTS OF HOLISTIC MARKETING<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p>Broadly there are four main components of holistic marketing are:<\/p>\n<p>&nbsp;<\/p>\n<p>4.1.\u00a0 Integrated Marketing.<\/p>\n<p>4.2.\u00a0 Internal Marketing.<\/p>\n<p>4.3.\u00a0 Performance Marketing.<\/p>\n<p>4.4.\u00a0 Relationship Marketing.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-152 size-full aligncenter\" src=\"http:\/\/mgmtp14.epgpbooks.inflibnet.ac.in\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-24.png\" alt=\"\" width=\"704\" height=\"468\" srcset=\"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-24.png 704w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-24-300x199.png 300w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-24-65x43.png 65w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-24-225x150.png 225w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-24-350x233.png 350w\" sizes=\"auto, (max-width: 704px) 100vw, 704px\" \/><\/p>\n<p style=\"text-align: center\"><strong>Fig-2: <em>Source: http:\/\/ftp.repec.org\/opt\/ReDIF\/RePEc\/rau\/homkmg\/SP11\/HOMKMG-SP11-A6.pdf<\/em><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><strong>4.1 Integrated marketing \u2013 <\/strong>Products, services and marketing of the organization should work hand in hand towards to growth of the organization. Communication channel should be communicating and delivering the intended value to the targeted or chosen customer. The major components of integrated marketing are:<\/p>\n<ul>\n<li>Products<\/li>\n<li>Services<\/li>\n<li>Communication Channels<\/li>\n<\/ul>\n<\/div>\n<div>\n<p style=\"text-align: justify\">From a customers\u201f point of view, each and every marketing tool should be designed to convey customer benefit. It can be seen by the view of customer query based on AVIS:<\/p>\n<ul>\n<li><strong>A<\/strong>ccess: Where can \u201cI\u201d find it?<\/li>\n<li><strong style=\"text-align: initial;font-size: 1em\">V<\/strong><span style=\"text-align: initial;font-size: 1em\">alue: What is \u201cMY\u201d total or actual sacrifice to get this result?<\/span><\/li>\n<li><strong style=\"text-align: initial;font-size: 1em\">I<\/strong><span style=\"text-align: initial;font-size: 1em\">nformation: Where can \u201cI\u201d learn more about it?<\/span><\/li>\n<li><strong style=\"text-align: initial;font-size: 1em\">S<\/strong><span style=\"text-align: initial;font-size: 1em\">olution: How can \u201cI\u201d solve my problem or need?<\/span><\/li>\n<\/ul>\n<p>It could be further extended for<\/p>\n<ul>\n<li>Internal Customers<\/li>\n<\/ul>\n<p>One who is in direct connects to an organization, and is usually internal to the organization like stakeholders, employees.<\/p>\n<ul>\n<li>External Customers<\/li>\n<\/ul>\n<p>One who uses a company&#8217;s products or services but is not part of that organization.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>4.2 Internal marketing \u2013 <\/strong>Marketing coordination between all the departments in an organization.<\/p>\n<ul>\n<li>Senior Management<\/li>\n<li>Marketing Department<\/li>\n<li>Other departments<\/li>\n<\/ul>\n<p style=\"text-align: justify\"><strong>\u00a0 \u00a04.3 Performance marketing \u2013 <\/strong>Reducing costs and increasing sales so as to drive revenue growth of the organization holistically.<\/p>\n<ul>\n<li>Brand and Customer Equity<\/li>\n<li>Community<\/li>\n<li>Environment<\/li>\n<li>Ethics<\/li>\n<li>Sales revenue<\/li>\n<\/ul>\n<p><strong>\u00a0 \u00a0 4.3.1 Social responsibility Marketing<\/strong><\/p>\n<ul>\n<li>Act socially responsibly;<\/li>\n<li>consider the ethical consequences of one\u201fs actions;<\/li>\n<li>Focus on satisfying customer needs<\/li>\n<\/ul>\n<p>a) The Community<\/p>\n<p>b) Ethics<\/p>\n<p>c) Environment<\/p>\n<p>d) The Legal Perspective<strong>\u00a0 <\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-153 size-full aligncenter\" src=\"http:\/\/mgmtp14.epgpbooks.inflibnet.ac.in\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-25.png\" alt=\"\" width=\"579\" height=\"113\" srcset=\"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-25.png 579w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-25-300x59.png 300w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-25-65x13.png 65w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-25-225x44.png 225w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-25-350x68.png 350w\" sizes=\"auto, (max-width: 579px) 100vw, 579px\" \/><\/p>\n<p style=\"text-align: center\"><strong>Fig-3: Element of Social Responsibility Marketing (<em>Source: Author Created)<\/em><\/strong><\/p>\n<\/div>\n<div>\n<p><strong>\u00a0 \u00a0 4.4 Relationship marketing \u2013 <\/strong>Building a better relationship with your internal and end customers.<\/p>\n<ul>\n<li>Channel Partners<\/li>\n<li>Channel Customers<\/li>\n<\/ul>\n<p><strong>\u00a0 \u00a0 Relationship Marketing is based on:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2013\u00a0\u00a0 Developing Marketing Networks<\/p>\n<p>\u2013\u00a0\u00a0 Using CRM<\/p>\n<ul>\n<li>Maintaining customer relationships by delivering superior customer value and satisfaction<\/li>\n<li style=\"text-align: justify\">Using information<span style=\"text-align: initial;font-size: 1em\"> to create marketing strategies that develop and sustain desirable customer relationships<\/span><\/li>\n<li>Establishing long-term relationships with buyers and sellers<\/li>\n<\/ul>\n<p><strong>\u00a0 \u00a0 4.4.1 Share of the Customer<\/strong><\/p>\n<ul>\n<li>The portion of the customer\u201fs purchasing in its product categories that a company gets.<\/li>\n<li>Methods to increase share<span style=\"text-align: initial;font-size: 1em\"> of customer<\/span><\/li>\n<\/ul>\n<p>\u2013\u00a0\u00a0 Offer different products to current consumers<\/p>\n<p style=\"text-align: justify\">\u2013 Train employees to cross-sell and up-sell in order to market more products and services to existing customers.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>4.4.2 Customer Satisfaction<\/strong><\/p>\n<ul>\n<li>The extent to which a product\u201fs perceived performance matches a buyer\u201fs expectation.<\/li>\n<li style=\"text-align: justify\">It can be achieved better if the company aims at<span style=\"text-align: initial;font-size: 1em\"> delighting the customer by promising only what they can deliver, then delivering more than they promise.<\/span><\/li>\n<\/ul>\n<p><strong>\u00a0 \u00a0 5.\u00a0<\/strong><strong>HOLISTIC MARKETING ORIENTATION AND CUSTOMER VALUE<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">When all the departments work together to make customer happy, then the purpose of Holistic Marketing is solved. In this customer is really a \u201cKING\u201d and not a customer who is \u201c<em>CUST-SE-MAR<\/em>\u201d means die with all problems. The Holistic Marketing framework is such that customer value has its own relevance.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: 1em\">The problems of customers are addressed in such a way that customers get the full value they have spent <\/span>for<span style=\"font-size: 1em\"> services or the product.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">The holistic marketing framework is designed to address three problems:<\/strong><\/p>\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">\u00a0 i.\u00a0<\/strong><strong style=\"text-align: initial;font-size: 1em\">Value Exploration<\/strong><\/p>\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">\u00a0ii.\u00a0<\/strong><strong style=\"text-align: initial;font-size: 1em\">Value Creation<\/strong><\/p>\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">iii.\u00a0<\/strong><strong style=\"text-align: initial;font-size: 1em\">Value Delivery<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">5.1.1 Value exploration: <\/strong><span style=\"text-align: initial;font-size: 1em\">How can a company identify new value opportunities?<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">By an understanding of the relationships and interactions, the companies need a precise strategy for value exploration among <\/span><strong style=\"text-align: initial;font-size: 1em\"><em>three spaces<\/em><\/strong><span style=\"text-align: initial;font-size: 1em\">:<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">5.1.1.1\u00a0 The collaborator&#8217;s resource space.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">5.1.1.2\u00a0 The company&#8217;s competence space<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">5.1.1.3\u00a0 The customer&#8217;s cognitive space<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">5.1.2Value creation: <\/strong><span style=\"text-align: initial;font-size: 1em\">How can a company efficiently create more promising new value offerings?<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">The company needs value-creation skills to exploit a value opportunity. The Marketers need to recognize new customer gains from the customer&#8217;s view. It involves <\/span><strong style=\"text-align: initial;font-size: 1em\"><em>three steps<\/em><\/strong><span style=\"text-align: initial;font-size: 1em\">:<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">5.1.2.1\u00a0 defining or redefining the business concept<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">5.1.2.2\u00a0 positioning or repositioning the company&#8217;s brand identity<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">5.1.2.3\u00a0 shaping or reshaping the business scope<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">5.1.3 Value delivery<\/strong><span style=\"text-align: initial;font-size: 1em\">: How can a company use its capabilities and infrastructure to convey the new values proficiently?<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">Case Study of Chik-flick-A:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">A video is worthwhile watching put on website of mhhe.com can make us understand the various holistic marketing orientation and customer value regarding restaurant marketing chicken.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">I acknowledge them and thank them for posting these types of videos which may be used for\u00a0<\/strong><strong style=\"text-align: initial;font-size: 1em\">explaining the Holistic Marketing also.<\/strong><\/p>\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">http:\/\/lectures.mhhe.com\/media\/0078028981\/Video_Cases\/ChickfilA.m4v<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><strong style=\"text-align: initial;font-size: 1em\">6.\u00a0<\/strong><strong style=\"text-align: initial;font-size: 1em\">BENEFITS OF HOLISTIC MARKETING CONCEPT<\/strong><\/p>\n<\/div>\n<div>\n<ul>\n<li>Attracting New Business Entities<\/li>\n<li>Better Customer Satisfaction<\/li>\n<li>Creating the Right Environment Strategies for Achieving Success<\/li>\n<li>Differentiating from the Rivals Competitors<\/li>\n<li>Growing Awareness of the Business<\/li>\n<\/ul>\n<\/div>\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-155 size-large aligncenter\" src=\"http:\/\/mgmtp14.epgpbooks.inflibnet.ac.in\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-26-1024x584.png\" alt=\"\" width=\"1024\" height=\"584\" srcset=\"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-26-1024x584.png 1024w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-26-300x171.png 300w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-26-768x438.png 768w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-26-65x37.png 65w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-26-225x128.png 225w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-26-350x200.png 350w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-26.png 1353w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p style=\"text-align: center\"><strong>Fig-4: <em>Source: http:\/\/www.kathrynmcmann.com\/what-is-holistic-marketing\/<\/em><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">The above figure explains that the organization, its business resources and processes are coordinated with communication and media channels to provide Consumer Brand Relationship. They indicate:<\/p>\n<p style=\"text-align: justify\">1. Business resources and processes which includes different departments of organization like:<\/p>\n<p>&nbsp;<\/p>\n<p>a. Finance<\/p>\n<p>b. Human Resource<\/p>\n<p>c. Information Communication Technology<\/p>\n<p>d. Legal<\/p>\n<p>e. Personal Relationship and Marketing<\/p>\n<p>f. Sales<\/p>\n<p>&nbsp;<\/p>\n<p>2. Brand Campaign Project<\/p>\n<p>3. Communication and Media Channels<\/p>\n<p>&nbsp;<\/p>\n<p>a. Customer Care<\/p>\n<p>b. Information on Mobile<\/p>\n<p>c. Word of mouth<\/p>\n<p>&nbsp;<\/p>\n<p>4. Consumer brand relationship<\/p>\n<p>&nbsp;<\/p>\n<p><strong>6.1 Holistic Marketing Concept\u2019s core principle benefits<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">It brings various departments and services together for effective communication to stakeholders. It helps in designing flexible and responsive market strategies. It also helps in managing the projects\u00a0<span style=\"text-align: initial;font-size: 1em\">across multiple marketing channels to give <\/span>a reliable<span style=\"text-align: initial;font-size: 1em\"> knowledge and experience to customers by\u00a0<\/span><span style=\"text-align: initial;font-size: 1em\">offering effective communications and efficient internal management for external smooth delivery\u00a0<\/span><span style=\"text-align: initial;font-size: 1em\">and rationalizing the channels of communication for developing integrated marketing strategies.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">The points to be remembered under Holistic Marketing core principle benefits may be:<\/span><\/p>\n<\/div>\n<div>\n<ul>\n<li>Departments and services working together for effective communication to stakeholders<\/li>\n<li>Designing flexible and responsive market strategies<\/li>\n<li>Developing integrated marketing strategies<\/li>\n<li>External smooth delivery<\/li>\n<li>Give a reliable<span style=\"text-align: initial;font-size: 1em\"> knowledge and experience to customers<\/span><\/li>\n<li>Managing the projects across multiple marketing channels<\/li>\n<li>Offering efficient &amp; effective communications<\/li>\n<li>Offering efficient internal management<\/li>\n<li>Rationalizing the channels of communication<\/li>\n<\/ul>\n<p><strong>\u00a0 \u00a0 6.2 Why does Holistic Marketing Matters<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>There are a number of reasons why holistic marketing is essential for business:<\/p>\n<p>&nbsp;<\/p>\n<p>1. Consistency in business<\/p>\n<p>2. Efficiency in business<\/p>\n<p>&nbsp;<\/p>\n<p>a. addressing problems<\/p>\n<p>b. efficient work flow<\/p>\n<p>c. greater communication and collaboration<\/p>\n<p>&nbsp;<\/p>\n<p>3. Making the business effective<\/p>\n<p>&nbsp;<\/p>\n<p>a. Reinforcing the brand<\/p>\n<p style=\"text-align: justify\">b. Keeping everybody\u201fs focus on the big picture instead of sub-group priorities or individual closing thoughts.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>6.3 Holistic Marketing elements that give benefits if closely monitored:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>6.3.1. Marketing Mix 7 Ps<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>a. Packaging<\/p>\n<p>b. People<\/p>\n<p>c. Physical evidence<\/p>\n<p>d. Place<\/p>\n<p>e. Price<\/p>\n<p>f.\u00a0 Product<\/p>\n<p>g. Promotion<\/p>\n<\/div>\n<div>\n<p><strong>\u00a0 \u00a06.3.2.<\/strong>\u00a0<strong>Marketing Mix by 4 Cs<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>a. Convenience \/ Channel (instead of Place of 4Ps)<\/p>\n<p>b. Cost (instead of Price of 4Ps)<\/p>\n<p>c. Customer Solution (instead of Product of 4Ps)<\/p>\n<p>d. Communication (instead of Promotion of 4Ps)<\/p>\n<p>&nbsp;<\/p>\n<p><strong>6.3.3. Web Marketing Mix 4 S<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>a. Scope<\/p>\n<p>b. Site<\/p>\n<p>c. Synergy<\/p>\n<p>d. System<\/p>\n<p>&nbsp;<\/p>\n<p><strong>7.\u00a0<\/strong><strong>GIST \/ SUMMARY OF THE MODULE<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: justify\">Holistic means wholeness. When wholeness i.e. everything from top to bottom or bottom to top, is thought about marketing of products or services is termed to be holistic. Holistic marketing is a new paradigm shift of marketing management and the series on concepts of marketing and it can be said as a marketing strategy which deems business as a complete and not as an entity with diverse parts.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: justify\">According to holistic marketing concept, even if a business is made of various departments, the departments have to come together to project a positive &amp; united business image in the minds of the customer. Holistic marketing concept involves interconnected marketing activities to ensure that the customer is likely to purchase their product rather than competition. Holistic Marketing concept includes all element related to marketing mix 7Ps, 4Cs and web marketing mix 4Ss.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: justify\">By practicing the holistic marketing approach the organizations or firms can realize about what it should make than what it can sell, instead of trying to sell what it can make. As change is basic human tendency and every person expects new things according to changes happening in surroundings. Holistic marketing forces the manufacturer to produce several products with different size, color, quality as expected by the consumer. But the monotonous production will not convert customers all times so change is must to all the products to standardize the market as per holistic orientation. Companies must also take note of the customers and become skilled at understanding customer needs and preferences, in order to enhance the customer satisfaction for its value and experience.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: justify\">In short \u201cHolistic Marketing\u201d is to take everything into account that affects particular marketing strategy or tactics or plan or approach rather than to just look at it as discipline. An organization possesses different departments like:<\/p>\n<\/div>\n<ul>\n<li><span style=\"text-align: initial;font-size: 1em\">Marketing and Sales (M&amp;S)<\/span><\/li>\n<li>Accounting &amp; Finance (A&amp;F)<\/li>\n<li>Operations &amp; Production (O&amp;P)<\/li>\n<li>Human Resource (HR)<\/li>\n<li>Research &amp; Development (R&amp;D)<\/li>\n<\/ul>\n<div>\n<p style=\"text-align: justify\">\u00a0 \u00a0 The holistic marketing takes place in the organization only if, R&amp;D and O&amp;P takes the feedback from M&amp;S to launch the product which will almost certainly attract customers, asking the revenues and expenditure from A&amp;F and consulting HR for employability and retention of suitable persons in the organization.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">Henceforth, following Holistic Marketing one gets the right product at proper price with appropriate profits. Along with this one gets the right customers who will market one\u201fs product in proper manner. If companies follow it then they may be sure that right customer will be purchasing their product demanding the brand of that company. By following this product and brand stands firm and has better chance to be successful than by working on individual elements or departments without the vision of being holistic.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">The main element or key driver of Holistic Marketing is communication. The work of communication is to send right message to the right audience at right time. This has to be taken care while going for the vision of Holistic Marketing.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><strong>8.\u00a0<\/strong><strong>REVIEW QUESTIONS<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>A. Multiple Choice Questions<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: justify\">1. The ________ concept holds that consumers and businesses, if left alone, will ordinarily not buy enough of the organization\u201fs products.<\/p>\n<p>&nbsp;<\/p>\n<p>a) Production<\/p>\n<p><strong>b)\u00a0<\/strong><strong>Selling<\/strong><\/p>\n<p>c) Marketing<\/p>\n<p>d) Holistic Marketing<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">2. _________________ depend(s) on a product\u201fs perceived performance in delivering value relative to a buyer\u201fs expectations.<\/p>\n<p><strong>a)\u00a0<\/strong><strong>Customer satisfaction<\/strong><\/p>\n<p>b) Customer quality<\/p>\n<p>c) Customer value<\/p>\n<p>d) Customer needs<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">3. ________ is the difference between the prospective customer\u201fs evaluation of all the benefits and all the costs of an offering and the perceived alternatives.<\/span><\/p>\n<\/div>\n<div>\n<p>\u00a0 \u00a0 a. Perceived usefulness<\/p>\n<p>b. Failure avoidance rate<\/p>\n<p>c. Report rating<\/p>\n<p><strong>d.\u00a0<\/strong><strong>Customer perceived value<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: justify\">4. When a consumer considers a product or service, he or she will choose whichever product or service delivers the highest ________.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>a.\u00a0<\/strong><strong>Customer perceived value<\/strong><\/p>\n<p>b. Customer perceived cost<\/p>\n<p>c. Consumer discount<\/p>\n<p>d. Consumer relationship<\/p>\n<p>&nbsp;<\/p>\n<p>5. The task of a business is to deliver ________ at a profit.<\/p>\n<p>&nbsp;<\/p>\n<p>a. Customer needs<\/p>\n<p><strong>b.\u00a0<\/strong><strong>Customer values<\/strong><\/p>\n<p>c. Products<\/p>\n<p>d. Products and services<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">6. Holistic marketers achieve profitable growth by expanding customer share _________ and capturing customer life time value<\/p>\n<p>&nbsp;<\/p>\n<p><strong>a.\u00a0<\/strong><strong>Building customer loyalty<\/strong><\/p>\n<p>b. Renewing a customer base<\/p>\n<p>c. Undermining competitive competencies<\/p>\n<p>d. Inspecting all market share data<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">7.\u00a0 ________ can be seen as the development, design, and implementation of marketing programs, processes, and activities that recognizes the breadth and interdependencies of their effects.<\/p>\n<p>&nbsp;<\/p>\n<p>a. Niche marketing<\/p>\n<p><strong>b.\u00a0<\/strong><strong>Holistic marketing<\/strong><\/p>\n<p>c. Relationship marketing<\/p>\n<p>d. Supply-chain marketing<\/p>\n<p>&nbsp;<\/p>\n<p>8. What does NOT come under the 4Ps?<\/p>\n<p>&nbsp;<\/p>\n<p>a. Product<\/p>\n<p><strong>b.\u00a0<\/strong><strong>People<\/strong><\/p>\n<p>c. Place<\/p>\n<p>d. Price<\/p>\n<p>&nbsp;<\/p>\n<p>9. What does NOT come under the 4Cs?<\/p>\n<p>&nbsp;<\/p>\n<p>a. Cost<\/p>\n<p><strong>b.\u00a0<\/strong><strong>Concession<\/strong><\/p>\n<p>c. Convenience<\/p>\n<p>d. Communication<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-align: initial;font-size: 1em\">10.\u00a0\u00a0 The holistic marketing framework is designed to address three problems. One of them is ______<\/span><\/p>\n<\/div>\n<div>\n<p>\u00a0 \u00a0 a. Value Consumption<\/p>\n<p>b. Value Co-ordination<\/p>\n<p><strong>c.\u00a0<\/strong><strong>Value Creation<\/strong><\/p>\n<p>d. Value Perception<\/p>\n<p>&nbsp;<\/p>\n<p><strong>B. Short Questions &amp; Answers<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>11.\u00a0<strong>What are the elements of Social responsibility marketing?<\/strong><\/p>\n<p><strong>Ans: <\/strong>Four elements of Social responsibility Marketing<\/p>\n<p>&nbsp;<\/p>\n<p>a) The Community<\/p>\n<p>b) Ethics<\/p>\n<p>c) Environment<\/p>\n<p>d)\u00a0 The Legal Perspective<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-156 size-full aligncenter\" src=\"http:\/\/mgmtp14.epgpbooks.inflibnet.ac.in\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-27.png\" alt=\"\" width=\"559\" height=\"112\" srcset=\"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-27.png 559w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-27-300x60.png 300w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-27-65x13.png 65w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-27-225x45.png 225w, https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-content\/uploads\/sites\/80\/2018\/10\/Untitled-27-350x70.png 350w\" sizes=\"auto, (max-width: 559px) 100vw, 559px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">12.\u00a0<strong>Indicate what are the benefits of Holistic Marketing Concept? <\/strong><\/p>\n<p style=\"text-align: justify\"><strong>Ans: Benefits of Holistic Marketing Concepts are:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>1. Attracting New Business Entities<\/p>\n<p>2. Better Customer Satisfaction<\/p>\n<p>3. Creating the Right Environment Strategies for Achieving Success<\/p>\n<p>4. Differentiating from the Rivals Competitors<\/p>\n<p>5. Growing Awareness of the Business<\/p>\n<p>&nbsp;<\/p>\n<p><strong>C.\u00a0<\/strong><strong>Long Questions &amp; Answers<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Question: Explain holistic marketing framework designed to address problems.<\/strong><\/p>\n<p><strong>\u00a0<\/strong><strong>Ans: <\/strong><strong>The holistic marketing framework is designed to address three problems:<\/strong><\/p>\n<ul>\n<li><strong>Value Exploration<\/strong><\/li>\n<li><strong style=\"text-align: initial;font-size: 1em\">Value Creation<\/strong><\/li>\n<li><strong style=\"text-align: initial;font-size: 1em\">Value Delivery<\/strong><\/li>\n<\/ul>\n<p>i.\u00a0<strong>Value exploration: <\/strong>How can a company identify new value opportunities?<\/p>\n<p style=\"text-align: justify\">By an understanding of the relationships and interactions, the companies need a precise strategy for value exploration among <strong><em>three spaces<\/em><\/strong>:<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">1. The collaborator&#8217;s resource space.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">2. The company&#8217;s competence space<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">3. The customer&#8217;s cognitive space<\/span><\/p>\n<\/div>\n<div>\n<p style=\"text-align: justify\">\u00a0 \u00a0 ii.\u00a0<strong>Value creation: <\/strong>How can a company efficiently create more promising new value offerings? The company needs value-creation skills to exploit a value opportunity. The Marketers need to recognize new customer gains from the customer&#8217;s view. It involves <strong><em>three steps<\/em><\/strong>:<\/p>\n<p>5.1.2.4\u00a0 defining or redefining the business concept<\/p>\n<p>5.1.2.5\u00a0 positioning or repositioning the company&#8217;s brand identity<\/p>\n<p>5.1.2.6\u00a0 shaping or reshaping the business scope<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">iii.\u00a0<strong>Value delivery<\/strong>: How can a company use its capabilities and infrastructure to convey the new values proficiently?<\/p>\n<p>&nbsp;<\/p>\n<p><strong>9.\u00a0<\/strong><strong>REFERENCES: Books Referred<\/strong><\/p>\n<ol>\n<li style=\"text-align: justify\"><strong>\u00a0<\/strong>Kotler Phillip and Keller Kevin, Marketing Management (14\/E), Pearson Education Inc. New Jersey, 2011<\/li>\n<li style=\"text-align: justify\">Kotler Phillip and Armstrong Gary, Principles of Marketing (Version 12\/E). Pearson Education Inc. New Jersey, 2006<\/li>\n<li style=\"text-align: justify\">Kotler Philip, Burton Suzan, Deans Kenneth, Brown Linen ,<span style=\"text-align: initial;font-size: 1em\"> Gary Armstrong, Pearson Higher Education, AU, 2013<\/span><\/li>\n<li>Kumar Arun &amp; N Meenakshi, Marketing Management, 2\/e, Vikas Publication, New Delhi, 2011<\/li>\n<\/ol>\n<p><strong>\u00a0 \u00a0 Websites Referred<\/strong><\/p>\n<ol>\n<li style=\"text-align: justify\">https:\/\/managementmania.com\/en\/marketing-mix-4c<\/li>\n<li style=\"text-align: justify\">https:\/\/managementmania.com\/en\/holistic-marketing-concept<\/li>\n<li style=\"text-align: justify\">http:\/\/www.marketing91.com\/holistic-marketing-concept\/<\/li>\n<li style=\"text-align: justify\"><a style=\"text-align: initial;font-size: 1em\" href=\"https:\/\/tiffanyabrown.wordpress.com\/what-is-holistic-marketing\/\">https:\/\/tiffanyabrown.wordpress.com\/what-is-holistic-marketing\/<\/a><\/li>\n<li style=\"text-align: justify\"><a style=\"text-align: initial;font-size: 1em\" href=\"http:\/\/www.slideshare.net\/srikirthi\/holistics-marketing2?related=1\">http:\/\/www.slideshare.net\/srikirthi\/holistics-marketing2?related=1<\/a><\/li>\n<li style=\"text-align: justify\">https:\/\/www.act-on.in\/whitepaper\/introduction-to-building-a-holistic-marketing-strategy\/<\/li>\n<li style=\"text-align: justify\"><a style=\"text-align: initial;font-size: 1em\" href=\"http:\/\/www.kathrynmcmann.com\/what-is-holistic-marketing\/\">http:\/\/www.kathrynmcmann.com\/what-is-holistic-marketing\/<\/a><\/li>\n<li style=\"text-align: justify\">http:\/\/www.wheelhouseadvisors.net\/what-is-holistic-marketing-and-why-does-it-matter\/<\/li>\n<li style=\"text-align: justify\"><a style=\"text-align: initial;font-size: 1em\" href=\"http:\/\/holisticpr.com\/press\/the-need-for-holistic-marketing.pdf\">http:\/\/holisticpr.com\/press\/the-need-for-holistic-marketing.pdf<\/a><\/li>\n<li style=\"text-align: justify\">https:\/\/www.act-on.com\/whitepaper\/introduction-to-building-a-holistic-marketing-strategy\/<\/li>\n<li style=\"text-align: justify\">http:\/\/www.marketing91.com\/holistic-marketing-concept\/<\/li>\n<li style=\"text-align: justify\">http:\/\/www.citeman.com\/382-a-holistic-marketing-orientation-and-customer-value.html<\/li>\n<li style=\"text-align: justify\">http:\/\/marketinginfoz.blogspot.in\/2013\/10\/a-holistic-marketing-orientation-and.html<\/li>\n<li style=\"text-align: justify\">http:\/\/timreview.ca\/article\/525<\/li>\n<li style=\"text-align: justify\">http:\/\/www.houstonbusinessimageconsultants.com\/trad_marketing.htm<\/li>\n<li style=\"text-align: justify\">https:\/\/www.google.co.in\/search?q=define+customer+value&amp;oq=customer+value+&amp;gs_l=serp.1. 2.0i67j0i7i30l2j0i67j0j0i67l2j0i7i30l3.217658.220334.0.222463.3.3.0.0.0.0.155.295.0j2.2.0&#8230;.0&#8230;1c.1.64.serp..1.2.295.PYMe8v_7k60<\/li>\n<li style=\"text-align: justify\">http:\/\/www.businessweek.com\/smallbiz\/tips\/archives\/2008\/05\/delivering_value_to_your_custome r.html<\/li>\n<\/ol>\n<\/div>\n","protected":false},"author":3,"menu_order":19,"template":"","meta":{"_acf_changed":false,"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":["dr-bhagwan-singh"],"pb_section_license":""},"chapter-type":[],"contributor":[61],"license":[],"class_list":["post-146","chapter","type-chapter","status-publish","hentry","contributor-dr-bhagwan-singh"],"part":3,"_links":{"self":[{"href":"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-json\/pressbooks\/v2\/chapters\/146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":5,"href":"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-json\/pressbooks\/v2\/chapters\/146\/revisions"}],"predecessor-version":[{"id":157,"href":"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-json\/pressbooks\/v2\/chapters\/146\/revisions\/157"}],"part":[{"href":"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-json\/pressbooks\/v2\/parts\/3"}],"metadata":[{"href":"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-json\/pressbooks\/v2\/chapters\/146\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-json\/wp\/v2\/media?parent=146"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-json\/pressbooks\/v2\/chapter-type?post=146"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-json\/wp\/v2\/contributor?post=146"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/ebooks.inflibnet.ac.in\/mgmtp14\/wp-json\/wp\/v2\/license?post=146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}