{"id":63,"date":"2019-05-09T08:16:47","date_gmt":"2019-05-09T08:16:47","guid":{"rendered":"http:\/\/hsp04.epgpbooks.inflibnet.ac.in\/?post_type=chapter&#038;p=63"},"modified":"2019-05-09T08:28:40","modified_gmt":"2019-05-09T08:28:40","slug":"room-status","status":"publish","type":"chapter","link":"https:\/\/ebooks.inflibnet.ac.in\/hsp04\/chapter\/room-status\/","title":{"rendered":"ROOM STATUS"},"content":{"raw":"<div><span style=\"float: right\"><a href=\"https:\/\/youtu.be\/l3zknPtHqwY\" target=\"_blank\" rel=\"noopener\"><img src=\"http:\/\/epgpbooks.inflibnet.ac.in\/wp-content\/uploads\/2018\/11\/download.png\" alt=\"epgp books\" width=\"75px\" height=\"75px;\" \/><\/a>\r\n<\/span><\/div>\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n<div>\r\n\r\n<strong>Objectives:<\/strong>\r\n\r\n&nbsp;\r\n\r\nThe module on room status will enable the learners to\r\n\r\n&nbsp;\r\n\r\n1.\u00a0\u00a0\u00a0\u00a0\u00a0 Understand the room position at the hotel and the status of the rooms on each day.\r\n\r\n2.\u00a0\u00a0\u00a0\u00a0\u00a0 Forecast reservations and increase the occupancy rate and thereby room sales\r\n\r\n&nbsp;\r\n\r\n<strong>Introduction:<\/strong>\r\n\r\n&nbsp;\r\n<p style=\"text-align: justify\">The process of assigning the rooms to the guest during the arrival phase of the guest is mostly determined by the room status, availability of rooms and room rates. The room status of the room alerts front office department for sale of the room to the guest, the housekeeping department to get ready the used rooms and make it ready for sale again to the customers and also links the maintenance, engineering and safety department to service all equipments and put<\/p>\r\n&nbsp;\r\n\r\nin working condition.\r\n\r\n&nbsp;\r\n\r\n<strong>The process of assigning rooms<\/strong>\r\n\r\n&nbsp;\r\n\r\nThe terms related to room status are\r\n<ul>\r\n \t<li style=\"text-align: justify\">Free sale - Rooms are available for sale<\/li>\r\n \t<li style=\"text-align: justify\">Minus position \u2013 When guests expected exceeds room available<\/li>\r\n \t<li style=\"text-align: justify\">Plus position \u2013 When rooms available exceeds guest arrivals<\/li>\r\n \t<li style=\"text-align: justify\">Sold out \u2013 Rooms not available<\/li>\r\n \t<li style=\"text-align: justify\">House count \u2013 Number of guests staying in the hotel<\/li>\r\n \t<li style=\"text-align: justify\">Walk in \u2013 Guest who registers himself without a prior reservation.<\/li>\r\n \t<li style=\"text-align: justify\">Wake call \u2013 A call given by the front office staff to wake a guest on the specified time given by the guest<\/li>\r\n<\/ul>\r\n&nbsp;\r\n<p style=\"text-align: justify\">These terms will help the front office staff while dealing with guests and staff should be aware of all the terminologies related so that the guest services are done at the best possible manner. And also as the rooms are described as the perishable commodity, the sale of rooms has to be done with utmost care that the services of the staff in all departments are done\u00a0<span style=\"font-size: 1em;text-align: justify\">efficiently without any delay. Proper coordination of staff in all departments both front of the house and back of the house operations are done with optimum utilisation of all the resources.<\/span><\/p>\r\n\r\n<\/div>\r\n<div>\r\n\r\n&nbsp;\r\n\r\n<strong>Determining Guest Needs:<\/strong>\r\n\r\n&nbsp;\r\n<p style=\"text-align: justify\">Each hotel has a variety of rooms to meet the needs of guest. A single guest would like to stay in a single room to be cost effective, while a couple find a double room more convenient. A family may have to choose a suite to have more leg room for children to move around. A business executive may want a special suite to entertain privately or show off the financial status to his or her clients.<\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\">Room types are based on intended number of occupants. The standard room type is understood to be based on one occupant. This is called single occupancy. The single room type has one bed.<\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\">Although not universal, single occupancy room rates will often be lower than those with two people in the room, or double occupancy room rates.<\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\">Room rates intended for three occupants are triple occupancy and quad occupancy house for four guests. It is a rare for standard room to house more than four people.<\/p>\r\n&nbsp;\r\n\r\nThe types of rooms are:\r\n\r\n&nbsp;\r\n\r\n<strong>1.<\/strong>\u00a0<strong>Ordinary Rooms :<\/strong>\r\n<ul>\r\n \t<li>Single room<\/li>\r\n \t<li>Twin room<\/li>\r\n \t<li>Triple room<\/li>\r\n \t<li>Quad room<\/li>\r\n \t<li>Double room<\/li>\r\n \t<li>Double-double room<\/li>\r\n \t<li>Hollywood twin room<\/li>\r\n \t<li>Queen room<\/li>\r\n \t<li>King room<\/li>\r\n<\/ul>\r\n<\/div>\r\n<div>\r\n\r\n2.\u00a0\u00a0<strong>Suite\u00a0 Rooms :<\/strong>\r\n<ul>\r\n \t<li>Suite room<\/li>\r\n \t<li>Junior suite<\/li>\r\n \t<li>Single suite<\/li>\r\n \t<li>Double suite<\/li>\r\n \t<li>Duplex suite<\/li>\r\n \t<li>Penthouse suite<\/li>\r\n \t<li>Deluxe room \/ Suite<\/li>\r\n \t<li>Cottages \u2013 suite<\/li>\r\n \t<li>Hospitality Suite<\/li>\r\n<\/ul>\r\n3.\u00a0\u00a0<strong>Special Category Rooms\/Othe r Types Of Rooms :<\/strong>\r\n<ul>\r\n \t<li>Studio room<\/li>\r\n \t<li>\u00a0Cabana room<\/li>\r\n \t<li>Parlor rooms<\/li>\r\n \t<li>\u00a0Lanai room<\/li>\r\n \t<li>Corner room<\/li>\r\n \t<li>Conference room<\/li>\r\n \t<li>Banquet halls\/room<\/li>\r\n \t<li>Inter-connecting room<\/li>\r\n \t<li>Adjacent room<\/li>\r\n \t<li>Adjoining room<\/li>\r\n \t<li>Secretarial room \/ business centre<\/li>\r\n \t<li>Efficiency Room<\/li>\r\n<\/ul>\r\n<strong>A.\u00a0\u00a0\u00a0 <\/strong><strong>Ordinary Rooms Single room:<\/strong>\r\n\r\n<strong>\u00a0<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room assigned to <strong>one person.<\/strong>\r\n\r\n<span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It is\u00a0 for <\/span><strong style=\"text-align: initial;font-size: 1em\">single occupancy<\/strong><span style=\"text-align: initial;font-size: 1em\">.<\/span>\r\n\r\n<span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A <\/span><strong style=\"text-align: initial;font-size: 1em\">bed size<\/strong><span style=\"text-align: initial;font-size: 1em\"> approximately <\/span><strong style=\"text-align: initial;font-size: 1em\">6 feet by 3 feet.<\/strong>\r\n\r\n<\/div>\r\n<div>\r\n\r\n<strong>Twin room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room has <strong>two single beds<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It\u2019s for <strong>double occupancy.<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 The bed size is normally <strong>6 feet by 3 feet for each be d<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 It\u2019s suitable for <strong>sharing accommodation<\/strong> among delegates of a meeting.\r\n\r\n&nbsp;\r\n\r\n<strong>Triple room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room has <strong>three separate single beds.<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 It can be occupied by <strong>three guests,<\/strong> for <strong>Triple occupancy.<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It\u2019s <strong>suitable<\/strong> for <strong>groups<\/strong> &amp; conference guests.\r\n\r\n&nbsp;\r\n\r\n<strong>Quad Room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room has for separate <strong>four single beds.<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It can accommodate by <strong>4 persons<\/strong> together in the one room.\r\n\r\n&nbsp;\r\n\r\n<strong>Double Room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It has <strong>one double bed<\/strong>.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It is for <strong>double occupancy<\/strong>.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 The <strong>size of bed<\/strong> is generally <strong>4.5 feet by 6 feet<\/strong>.\r\n\r\n&nbsp;\r\n\r\n<strong>Double \u2013 Double Room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It has <strong>two double beds<\/strong>.\r\n\r\n<span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It can accommodate <\/span><strong style=\"text-align: initial;font-size: 1em\">four persons<\/strong><span style=\"text-align: initial;font-size: 1em\"> together.<\/span>\r\n\r\n<span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It normally preferred by a <\/span><strong style=\"text-align: initial;font-size: 1em\">family or group<\/strong><span style=\"text-align: initial;font-size: 1em\">.<\/span>\r\n\r\n<\/div>\r\n<div>\r\n\r\n&nbsp;\r\n\r\n<strong>Hollywood Twin Room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room has <strong>two single beds<\/strong> with a <strong>common head board<\/strong> attached.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It generally occupied by <strong>two persons<\/strong> or guests.\r\n\r\n&nbsp;\r\n\r\n<strong>Queen Room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A queen room has a <strong>queen size bed<\/strong>.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 The <strong>size<\/strong> of the <strong>bed<\/strong> is <strong>5 feet by 6 feet<\/strong>.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 Extra bed is available on request.\r\n\r\n&nbsp;\r\n\r\n<strong>King Room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A king room has a <strong>king size bed<\/strong>.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 The <strong>size<\/strong> of the <strong>bed<\/strong> is <strong>6 feet by 6 feet<\/strong>.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 An extra bed may be added to this room on request &amp; charged accordingly.\r\n\r\n&nbsp;\r\n\r\n<strong>B.\u00a0 Suite\u00a0 Rooms<\/strong>\r\n\r\n&nbsp;\r\n\r\n<strong>Suite :<\/strong>\r\n\r\n&nbsp;\r\n<p style=\"text-align: justify\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A suite comprises <strong>more than one room<\/strong>.<\/p>\r\n<p style=\"text-align: justify\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room has <strong>separated living room &amp; bed room area<\/strong>.<\/p>\r\n<p style=\"text-align: justify\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A parlor or living room connected to one or more bedrooms.<\/p>\r\n<p style=\"text-align: justify\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 The <strong>d\u00e9cor &amp; color sche me<\/strong> used <strong>gives its name.<\/strong><\/p>\r\n<p style=\"text-align: justify\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room made of adjoining rooms (two separated).<\/p>\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><strong style=\"text-align: initial;font-size: 1em\">Aim <\/strong><span style=\"text-align: initial;font-size: 1em\">to<\/span><strong style=\"text-align: initial;font-size: 1em\"> please <\/strong><span style=\"text-align: initial;font-size: 1em\">the<\/span><strong style=\"text-align: initial;font-size: 1em\"> affluent <\/strong><span style=\"text-align: initial;font-size: 1em\">(rich)<\/span><strong style=\"text-align: initial;font-size: 1em\"> guest<\/strong><span style=\"text-align: initial;font-size: 1em\">.<\/span><\/p>\r\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 For who can <\/span><strong style=\"text-align: initial;font-size: 1em\">afford<\/strong><span style=\"text-align: initial;font-size: 1em\"> the <\/span><strong style=\"text-align: initial;font-size: 1em\">high tariff<\/strong><span style=\"text-align: initial;font-size: 1em\"> (rate) of the room category.<\/span><\/p>\r\n\r\n<\/div>\r\n<div>\r\n\r\n&nbsp;\r\n\r\n<strong>Junior Suite \/ Mini Suite:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It is <strong>s maller size of suite room<\/strong>.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A <strong>single room<\/strong> with a <strong>bed<\/strong> &amp; a <strong>sitting area<\/strong>.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The sleeping area may be in a bedroom or separated from the parlor or living room\r\n\r\n&nbsp;\r\n\r\n<strong>Single Suite:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room meant for <strong>single occupancy.<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room with a <strong>bedroom &amp; a sitting room.<\/strong>\r\n\r\n&nbsp;\r\n\r\n<strong>Double Suite:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room meant for <strong>double occupancy<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It have a sitting room.\r\n\r\n&nbsp;\r\n\r\n<strong>Duplex Suite:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 This type of suite has <strong>two rooms<\/strong>.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 Which are situated on <strong>two different floors<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 It <strong>connected by an internal staircase<\/strong>\r\n\r\n&nbsp;\r\n\r\n<strong>Penthouse:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room with a <strong>terrace<\/strong> or <strong>open sky space<\/strong>.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It located on the <strong>topmost floor<\/strong> of a hotel.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It is very opulent (lavish \/ l<strong>uxury<\/strong>) <strong>d\u00e9cor &amp; furnishings.<\/strong>\r\n\r\n<span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It among the <\/span><strong style=\"text-align: initial;font-size: 1em\">costliest rooms<\/strong><span style=\"text-align: initial;font-size: 1em\"> in the hotel.<\/span>\r\n\r\n<span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It <\/span><strong style=\"text-align: initial;font-size: 1em\">preferred by celebrities<\/strong><span style=\"text-align: initial;font-size: 1em\"> &amp; major personalities.<\/span>\r\n\r\n<\/div>\r\n<div>\r\n\r\n&nbsp;\r\n\r\n<strong>Deluxe room \/ Deluxe Suite<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room has <strong>good vie w<\/strong> in the hotel.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It offers a <strong>high level of comfort<\/strong> and has a <strong>bigger space.<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It is not a suite room but it got bedroom &amp; a small living room.\r\n\r\n&nbsp;\r\n\r\n<strong>Cottages:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 An <strong>independent set of rooms<\/strong> located away from main hotel building.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Each house has <strong>balcony, living area, bedroom with attached bathroom<\/strong>.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It may have <strong>dinning area<\/strong> with an attached <strong>kitchen<\/strong>.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It commonly <strong>found<\/strong> in <strong>resort<\/strong> hotels.\r\n\r\n&nbsp;\r\n\r\n<strong>Hospitality Suite:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It is generally a banquet room.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room hired by a guest on hourly basis to entertain his guest.\r\n\r\n&nbsp;\r\n\r\n<strong>C.\u00a0 Special category Rooms\/Other types of rooms<\/strong>\r\n\r\n&nbsp;\r\n\r\n<strong>Studio Room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 Generally used as a <strong>living room.<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room with a <strong>bed<\/strong> &amp; convey in to <strong>sofa<\/strong> <strong>\u2013<\/strong> <strong>cum<\/strong> <strong>\u2013<\/strong> <strong>bed.<\/strong>\r\n\r\n&nbsp;\r\n\r\n<strong>Cabana Room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room <strong>located<\/strong> nearby <strong>s wimming pool<\/strong> or beach.\r\n\r\n<span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 Mostly used as a <\/span><strong style=\"text-align: initial;font-size: 1em\">changing room<\/strong><span style=\"text-align: initial;font-size: 1em\"> but not a bed room.<\/span>\r\n\r\n<\/div>\r\n<div>\r\n\r\n&nbsp;\r\n\r\n<strong>Parlour Room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A <strong>living room without bed.<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It may have <strong>sofa &amp; chairs for sitting.<\/strong>\r\n\r\n&nbsp;\r\n\r\n<strong>Lanai Room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It generally has a <strong>vie w of garden<\/strong> or <strong>sea beach<\/strong>.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A veranda or roofed patio, furnished &amp; used as a living room.\r\n\r\n&nbsp;\r\n\r\n<strong>Corner Room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room located at the <strong>corner of the hotel building<\/strong>.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It have generally a two exposures (view) .\r\n\r\n&nbsp;\r\n\r\n<strong>Conference Room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room as <strong>different size<\/strong> having <strong>different capacity<\/strong> to accommodate .\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 For <strong>conference, meeting<\/strong> etc.,\r\n\r\n&nbsp;\r\n\r\n<strong>Banquet Rooms \/ Halls:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0 \u00a0 \u00a0Its used to entertain banquet (function) guest.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>Specially for parties, receptions, and we dding etc., Inte r Connecting Room:<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room with <strong>individual entrance door from outside.<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A <strong>connectivity door is in-between<\/strong> the rooms.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>Guest can move between the rooms without going through the corridor.<\/strong>\r\n\r\n<span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It can be <\/span><strong style=\"text-align: initial;font-size: 1em\">sold as two separate rooms<\/strong><span style=\"text-align: initial;font-size: 1em\"> \u2013 during demand \/ <\/span><strong style=\"text-align: initial;font-size: 1em\">peak time.<\/strong>\r\n\r\n<\/div>\r\n<div>\r\n\r\n&nbsp;\r\n\r\n<strong>Adjacent Room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It is a room that is <strong>very close to another room<\/strong> perhaps <strong>across the hall.<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 They do not share a common wall.\r\n\r\n&nbsp;\r\n\r\n<strong>Adjoining Room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>Two or more rooms side by side <\/strong>without connecting door between them.\r\n\r\n&nbsp;\r\n\r\n<strong>Secretarial Room \/ Business Centre:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It usually <strong>found in 5 star hotels.<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It specially meant for <strong>business people<\/strong>.\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 This room provide the services like <strong>Typing, Photocopying, Fax &amp; Steno services<\/strong>.\r\n\r\n&nbsp;\r\n\r\n<strong>Efficiency Room:<\/strong>\r\n\r\n&nbsp;\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A sort of <strong>complete self-sufficient unit<\/strong> itself .\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It usually <strong>found<\/strong> in <strong>hill stations<\/strong> and <strong>beaches.<\/strong>\r\n\r\n\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 This room <strong>contains<\/strong> a <strong>bedroom,<\/strong>\r\n\r\n&nbsp;\r\n\r\na)\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>Living Room,<\/strong>\r\n\r\nb)\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>Dining Room,<\/strong>\r\n\r\nc)\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>A Small Kitchen &amp;<\/strong>\r\n\r\nd)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>Bathroom<\/strong>\r\n\r\n&nbsp;\r\n\r\nBased on the rooms available and the room requirements, the room allocation has to be decided by the staff for assignment of rooms.\r\n\r\n<\/div>\r\n<div>\r\n\r\n&nbsp;\r\n\r\n<strong>ROOM STATUS RECONCILIATION<\/strong>\r\n\r\n&nbsp;\r\n<p style=\"text-align: justify\">The review of guest room was important to conduct before introducing the next section. Hotels monitor each and every guest rooms very closely. They are in business to sell rooms, and that includes each room type, configuration, and designation. The most important aspect of this monitoring process is discerning what guest rooms are available for sa le and when. This is to avoid the obvious embarrassment of checking two guests into the same room, as well as to maximize room revenue by selling every room as soon as it becomes available. The hotel industry assigns a status to every guest room. Reconciling the guest room status is the way a hotel is able to manage availability.<\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\">Room status reconciliation is defined as ensuring that rooms are properly designated by their current status, and assigned new status as it changes. Both housekeeping and the front desk maintain room status. Each coordinates with the other to make sure that rooms are assigned, cleaned, and assigned again to maximize room revenue, while avoiding a miss \u2013 assignment. Room status categories \/ designations are grouped by the guest room\u2019s state of occupancy, state of cleanliness, and state of exception. The most commonly used room status codes are occupied, vacant, dirty, clean, ready and out of order.<\/p>\r\n&nbsp;\r\n\r\n<strong>STATUS OF ROOMS<\/strong>\r\n\r\n&nbsp;\r\n\r\n<strong>State of Occupancy<\/strong>\r\n<ul>\r\n \t<li>Occupied \u2013 applies to a room that has been assigned to a guest and that guest has checked in<\/li>\r\n \t<li>Vacant \u2013 the guest has checked out of the room<\/li>\r\n \t<li>Ready \u2013 room is available for new occupancy<\/li>\r\n<\/ul>\r\n<strong>Status of Cleanliness<\/strong>\r\n<ul>\r\n \t<li style=\"text-align: justify\">\u00a0Dirty \u2013 room has not been cleaned by housekeeping<\/li>\r\n \t<li style=\"text-align: justify\">Clean \u2013 room has been cleaned but not yet verified as clean<\/li>\r\n<\/ul>\r\n<strong>Status of Exception<\/strong>\r\n\r\n&nbsp;\r\n<p style=\"text-align: justify\">Out of Order \u2013 room was removed from inventory for a specific reason ( e.g., repairs of renovation)<\/p>\r\n&nbsp;\r\n<p style=\"text-align: justify\">The room status can be thought of as the \u201clife cycle\u201d of a guest room. Describing the status of a guest room requires determining its \u201creadiness\u201d for new occupancy. Therefore, a hotel must know its current state of occupancy and cleanliness. When determining a room\u2019s state of occupancy and state of both occupancy and cleanliness information.<\/p>\r\n\r\n<\/div>\r\n&nbsp;\r\n\r\n<strong>Room Status Codes<\/strong>\r\n<ul>\r\n \t<li><strong>OCC <\/strong>- Occupied<\/li>\r\n \t<li><strong>VC <\/strong>- Vacant &amp; Clean<\/li>\r\n \t<li><strong>VD <\/strong>- Vacant &amp; Dirty<\/li>\r\n \t<li><strong>OR <\/strong>- Occupied &amp; Ready<\/li>\r\n \t<li><strong>OC <\/strong>- Occupied &amp; Clean<\/li>\r\n \t<li><strong>OD <\/strong>- Occupied &amp; Dirty<\/li>\r\n \t<li><strong>CO <\/strong>- Check Out<\/li>\r\n \t<li><strong>OOO <\/strong>- Out of Order<\/li>\r\n \t<li><strong>DND <\/strong>- Do Not Disturb<\/li>\r\n \t<li><strong>V\/O or O\/V <\/strong>- Status Unclear<\/li>\r\n \t<li><strong>LO <\/strong>- Lock Out Room<\/li>\r\n \t<li><strong>DO <\/strong>- Due out Room<\/li>\r\n \t<li><strong>DNCO <\/strong>- Did not Check Out<\/li>\r\n \t<li><strong>VCI <\/strong>- Vacant, Cleaned &amp; Inspected<\/li>\r\n \t<li><strong>HL <\/strong>- Heavy Luggage<\/li>\r\n \t<li><strong>LL <\/strong>- Light Luggage<\/li>\r\n \t<li><strong>NL <\/strong>- No Luggage<\/li>\r\n \t<li><strong>DL <\/strong>-Double Lock<\/li>\r\n \t<li><strong>CL <\/strong>- Chain Lock<\/li>\r\n \t<li><strong>HU <\/strong>- House use<\/li>\r\n \t<li><strong>NCI <\/strong>- Newly checked In<\/li>\r\n \t<li><strong>NS <\/strong>- No Show<\/li>\r\n \t<li><strong>SO <\/strong>- Slept out<\/li>\r\n \t<li><strong>BLO <\/strong>- Blocked<\/li>\r\n \t<li><strong>V <\/strong>-Vacant Room<\/li>\r\n \t<li><strong>MUR <\/strong>- Make Up Room<\/li>\r\n \t<li><strong>VR <\/strong>- Vacant &amp; Ready<\/li>\r\n<\/ul>\r\n&nbsp;\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>you can view video on ROOM STATUS<\/strong><\/td>\r\n<td><a href=\"https:\/\/youtu.be\/l3zknPtHqwY\" target=\"_blank\" rel=\"noopener\"><img class=\"alignnone wp-image-120\" src=\"http:\/\/epgpbooks.inflibnet.ac.in\/wp-content\/uploads\/2018\/11\/download.png\" alt=\"\" width=\"36\" height=\"36\" \/><\/a><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<section class=\"standard post-46 chapter type-chapter status-publish hentry contributor-dr-s-thilagamani focusable focusable focusable\"><strong>Web references<\/strong><\/section>\r\n<ul>\r\n \t<li style=\"text-align: justify\">www.littlehotelier.com<\/li>\r\n \t<li style=\"text-align: justify\">www.capterra.com\/reservations-software<\/li>\r\n \t<li style=\"text-align: justify\">www.softwareadvice.com \u203a Hotel Management Software<\/li>\r\n \t<li style=\"text-align: justify\">www.xotels.com\/en\/hotel-reservation-system<\/li>\r\n \t<li style=\"text-align: justify\">www.codeproject.com<\/li>\r\n<\/ul>\r\n<p style=\"text-align: justify\"><strong>Book References<\/strong><\/p>\r\n\r\n<ol>\r\n \t<li style=\"text-align: justify\">Aggarwal, R. Hotel Front office \u2013 Systems and Procedure, Sublime Publicat<\/li>\r\n \t<li style=\"text-align: justify\">ions, Jaipur, 2002.<\/li>\r\n \t<li style=\"text-align: justify\">Bhatnagar, S.K. Front Office Management, Frank Bros, New Delhi, 2004.<\/li>\r\n \t<li style=\"text-align: justify\">Andrew, S. Text book of Front Office Management and Operation, Tata McGraw Hill Publishing Company Ltd, New Delhi, 2008.<\/li>\r\n \t<li style=\"text-align: justify\">Ismail, S.A. Front Office Operation and Management, Thomson Asia Pvt Ltd, 2004.<\/li>\r\n<\/ol>","rendered":"<div><span style=\"float: right\"><a href=\"https:\/\/youtu.be\/l3zknPtHqwY\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"http:\/\/epgpbooks.inflibnet.ac.in\/wp-content\/uploads\/2018\/11\/download.png\" alt=\"epgp books\" width=\"75px\" height=\"75px;\" \/><\/a><br \/>\n<\/span><\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<div>\n<p><strong>Objectives:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>The module on room status will enable the learners to<\/p>\n<p>&nbsp;<\/p>\n<p>1.\u00a0\u00a0\u00a0\u00a0\u00a0 Understand the room position at the hotel and the status of the rooms on each day.<\/p>\n<p>2.\u00a0\u00a0\u00a0\u00a0\u00a0 Forecast reservations and increase the occupancy rate and thereby room sales<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Introduction:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">The process of assigning the rooms to the guest during the arrival phase of the guest is mostly determined by the room status, availability of rooms and room rates. The room status of the room alerts front office department for sale of the room to the guest, the housekeeping department to get ready the used rooms and make it ready for sale again to the customers and also links the maintenance, engineering and safety department to service all equipments and put<\/p>\n<p>&nbsp;<\/p>\n<p>in working condition.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>The process of assigning rooms<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>The terms related to room status are<\/p>\n<ul>\n<li style=\"text-align: justify\">Free sale &#8211; Rooms are available for sale<\/li>\n<li style=\"text-align: justify\">Minus position \u2013 When guests expected exceeds room available<\/li>\n<li style=\"text-align: justify\">Plus position \u2013 When rooms available exceeds guest arrivals<\/li>\n<li style=\"text-align: justify\">Sold out \u2013 Rooms not available<\/li>\n<li style=\"text-align: justify\">House count \u2013 Number of guests staying in the hotel<\/li>\n<li style=\"text-align: justify\">Walk in \u2013 Guest who registers himself without a prior reservation.<\/li>\n<li style=\"text-align: justify\">Wake call \u2013 A call given by the front office staff to wake a guest on the specified time given by the guest<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">These terms will help the front office staff while dealing with guests and staff should be aware of all the terminologies related so that the guest services are done at the best possible manner. And also as the rooms are described as the perishable commodity, the sale of rooms has to be done with utmost care that the services of the staff in all departments are done\u00a0<span style=\"font-size: 1em;text-align: justify\">efficiently without any delay. Proper coordination of staff in all departments both front of the house and back of the house operations are done with optimum utilisation of all the resources.<\/span><\/p>\n<\/div>\n<div>\n<p>&nbsp;<\/p>\n<p><strong>Determining Guest Needs:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">Each hotel has a variety of rooms to meet the needs of guest. A single guest would like to stay in a single room to be cost effective, while a couple find a double room more convenient. A family may have to choose a suite to have more leg room for children to move around. A business executive may want a special suite to entertain privately or show off the financial status to his or her clients.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">Room types are based on intended number of occupants. The standard room type is understood to be based on one occupant. This is called single occupancy. The single room type has one bed.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">Although not universal, single occupancy room rates will often be lower than those with two people in the room, or double occupancy room rates.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">Room rates intended for three occupants are triple occupancy and quad occupancy house for four guests. It is a rare for standard room to house more than four people.<\/p>\n<p>&nbsp;<\/p>\n<p>The types of rooms are:<\/p>\n<p>&nbsp;<\/p>\n<p><strong>1.<\/strong>\u00a0<strong>Ordinary Rooms :<\/strong><\/p>\n<ul>\n<li>Single room<\/li>\n<li>Twin room<\/li>\n<li>Triple room<\/li>\n<li>Quad room<\/li>\n<li>Double room<\/li>\n<li>Double-double room<\/li>\n<li>Hollywood twin room<\/li>\n<li>Queen room<\/li>\n<li>King room<\/li>\n<\/ul>\n<\/div>\n<div>\n<p>2.\u00a0\u00a0<strong>Suite\u00a0 Rooms :<\/strong><\/p>\n<ul>\n<li>Suite room<\/li>\n<li>Junior suite<\/li>\n<li>Single suite<\/li>\n<li>Double suite<\/li>\n<li>Duplex suite<\/li>\n<li>Penthouse suite<\/li>\n<li>Deluxe room \/ Suite<\/li>\n<li>Cottages \u2013 suite<\/li>\n<li>Hospitality Suite<\/li>\n<\/ul>\n<p>3.\u00a0\u00a0<strong>Special Category Rooms\/Othe r Types Of Rooms :<\/strong><\/p>\n<ul>\n<li>Studio room<\/li>\n<li>\u00a0Cabana room<\/li>\n<li>Parlor rooms<\/li>\n<li>\u00a0Lanai room<\/li>\n<li>Corner room<\/li>\n<li>Conference room<\/li>\n<li>Banquet halls\/room<\/li>\n<li>Inter-connecting room<\/li>\n<li>Adjacent room<\/li>\n<li>Adjoining room<\/li>\n<li>Secretarial room \/ business centre<\/li>\n<li>Efficiency Room<\/li>\n<\/ul>\n<p><strong>A.\u00a0\u00a0\u00a0 <\/strong><strong>Ordinary Rooms Single room:<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room assigned to <strong>one person.<\/strong><\/p>\n<p><span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It is\u00a0 for <\/span><strong style=\"text-align: initial;font-size: 1em\">single occupancy<\/strong><span style=\"text-align: initial;font-size: 1em\">.<\/span><\/p>\n<p><span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A <\/span><strong style=\"text-align: initial;font-size: 1em\">bed size<\/strong><span style=\"text-align: initial;font-size: 1em\"> approximately <\/span><strong style=\"text-align: initial;font-size: 1em\">6 feet by 3 feet.<\/strong><\/p>\n<\/div>\n<div>\n<p><strong>Twin room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room has <strong>two single beds<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It\u2019s for <strong>double occupancy.<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 The bed size is normally <strong>6 feet by 3 feet for each be d<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 It\u2019s suitable for <strong>sharing accommodation<\/strong> among delegates of a meeting.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Triple room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room has <strong>three separate single beds.<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 It can be occupied by <strong>three guests,<\/strong> for <strong>Triple occupancy.<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It\u2019s <strong>suitable<\/strong> for <strong>groups<\/strong> &amp; conference guests.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Quad Room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room has for separate <strong>four single beds.<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It can accommodate by <strong>4 persons<\/strong> together in the one room.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Double Room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It has <strong>one double bed<\/strong>.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It is for <strong>double occupancy<\/strong>.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 The <strong>size of bed<\/strong> is generally <strong>4.5 feet by 6 feet<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Double \u2013 Double Room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It has <strong>two double beds<\/strong>.<\/p>\n<p><span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It can accommodate <\/span><strong style=\"text-align: initial;font-size: 1em\">four persons<\/strong><span style=\"text-align: initial;font-size: 1em\"> together.<\/span><\/p>\n<p><span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It normally preferred by a <\/span><strong style=\"text-align: initial;font-size: 1em\">family or group<\/strong><span style=\"text-align: initial;font-size: 1em\">.<\/span><\/p>\n<\/div>\n<div>\n<p>&nbsp;<\/p>\n<p><strong>Hollywood Twin Room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room has <strong>two single beds<\/strong> with a <strong>common head board<\/strong> attached.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It generally occupied by <strong>two persons<\/strong> or guests.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Queen Room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A queen room has a <strong>queen size bed<\/strong>.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 The <strong>size<\/strong> of the <strong>bed<\/strong> is <strong>5 feet by 6 feet<\/strong>.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 Extra bed is available on request.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>King Room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A king room has a <strong>king size bed<\/strong>.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 The <strong>size<\/strong> of the <strong>bed<\/strong> is <strong>6 feet by 6 feet<\/strong>.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 An extra bed may be added to this room on request &amp; charged accordingly.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>B.\u00a0 Suite\u00a0 Rooms<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Suite :<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A suite comprises <strong>more than one room<\/strong>.<\/p>\n<p style=\"text-align: justify\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room has <strong>separated living room &amp; bed room area<\/strong>.<\/p>\n<p style=\"text-align: justify\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A parlor or living room connected to one or more bedrooms.<\/p>\n<p style=\"text-align: justify\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 The <strong>d\u00e9cor &amp; color sche me<\/strong> used <strong>gives its name.<\/strong><\/p>\n<p style=\"text-align: justify\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room made of adjoining rooms (two separated).<\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><strong style=\"text-align: initial;font-size: 1em\">Aim <\/strong><span style=\"text-align: initial;font-size: 1em\">to<\/span><strong style=\"text-align: initial;font-size: 1em\"> please <\/strong><span style=\"text-align: initial;font-size: 1em\">the<\/span><strong style=\"text-align: initial;font-size: 1em\"> affluent <\/strong><span style=\"text-align: initial;font-size: 1em\">(rich)<\/span><strong style=\"text-align: initial;font-size: 1em\"> guest<\/strong><span style=\"text-align: initial;font-size: 1em\">.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 For who can <\/span><strong style=\"text-align: initial;font-size: 1em\">afford<\/strong><span style=\"text-align: initial;font-size: 1em\"> the <\/span><strong style=\"text-align: initial;font-size: 1em\">high tariff<\/strong><span style=\"text-align: initial;font-size: 1em\"> (rate) of the room category.<\/span><\/p>\n<\/div>\n<div>\n<p>&nbsp;<\/p>\n<p><strong>Junior Suite \/ Mini Suite:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It is <strong>s maller size of suite room<\/strong>.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A <strong>single room<\/strong> with a <strong>bed<\/strong> &amp; a <strong>sitting area<\/strong>.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The sleeping area may be in a bedroom or separated from the parlor or living room<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Single Suite:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room meant for <strong>single occupancy.<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room with a <strong>bedroom &amp; a sitting room.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Double Suite:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room meant for <strong>double occupancy<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It have a sitting room.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Duplex Suite:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 This type of suite has <strong>two rooms<\/strong>.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 Which are situated on <strong>two different floors<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 It <strong>connected by an internal staircase<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Penthouse:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room with a <strong>terrace<\/strong> or <strong>open sky space<\/strong>.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It located on the <strong>topmost floor<\/strong> of a hotel.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It is very opulent (lavish \/ l<strong>uxury<\/strong>) <strong>d\u00e9cor &amp; furnishings.<\/strong><\/p>\n<p><span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It among the <\/span><strong style=\"text-align: initial;font-size: 1em\">costliest rooms<\/strong><span style=\"text-align: initial;font-size: 1em\"> in the hotel.<\/span><\/p>\n<p><span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It <\/span><strong style=\"text-align: initial;font-size: 1em\">preferred by celebrities<\/strong><span style=\"text-align: initial;font-size: 1em\"> &amp; major personalities.<\/span><\/p>\n<\/div>\n<div>\n<p>&nbsp;<\/p>\n<p><strong>Deluxe room \/ Deluxe Suite<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room has <strong>good vie w<\/strong> in the hotel.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It offers a <strong>high level of comfort<\/strong> and has a <strong>bigger space.<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It is not a suite room but it got bedroom &amp; a small living room.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Cottages:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 An <strong>independent set of rooms<\/strong> located away from main hotel building.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Each house has <strong>balcony, living area, bedroom with attached bathroom<\/strong>.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It may have <strong>dinning area<\/strong> with an attached <strong>kitchen<\/strong>.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It commonly <strong>found<\/strong> in <strong>resort<\/strong> hotels.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Hospitality Suite:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It is generally a banquet room.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room hired by a guest on hourly basis to entertain his guest.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>C.\u00a0 Special category Rooms\/Other types of rooms<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Studio Room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 Generally used as a <strong>living room.<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room with a <strong>bed<\/strong> &amp; convey in to <strong>sofa<\/strong> <strong>\u2013<\/strong> <strong>cum<\/strong> <strong>\u2013<\/strong> <strong>bed.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Cabana Room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room <strong>located<\/strong> nearby <strong>s wimming pool<\/strong> or beach.<\/p>\n<p><span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 Mostly used as a <\/span><strong style=\"text-align: initial;font-size: 1em\">changing room<\/strong><span style=\"text-align: initial;font-size: 1em\"> but not a bed room.<\/span><\/p>\n<\/div>\n<div>\n<p>&nbsp;<\/p>\n<p><strong>Parlour Room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A <strong>living room without bed.<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It may have <strong>sofa &amp; chairs for sitting.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Lanai Room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It generally has a <strong>vie w of garden<\/strong> or <strong>sea beach<\/strong>.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A veranda or roofed patio, furnished &amp; used as a living room.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Corner Room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room located at the <strong>corner of the hotel building<\/strong>.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It have generally a two exposures (view) .<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Conference Room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room as <strong>different size<\/strong> having <strong>different capacity<\/strong> to accommodate .<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 For <strong>conference, meeting<\/strong> etc.,<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Banquet Rooms \/ Halls:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0 \u00a0 \u00a0Its used to entertain banquet (function) guest.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>Specially for parties, receptions, and we dding etc., Inte r Connecting Room:<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A room with <strong>individual entrance door from outside.<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A <strong>connectivity door is in-between<\/strong> the rooms.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>Guest can move between the rooms without going through the corridor.<\/strong><\/p>\n<p><span style=\"text-align: initial;font-size: 1em\">\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It can be <\/span><strong style=\"text-align: initial;font-size: 1em\">sold as two separate rooms<\/strong><span style=\"text-align: initial;font-size: 1em\"> \u2013 during demand \/ <\/span><strong style=\"text-align: initial;font-size: 1em\">peak time.<\/strong><\/p>\n<\/div>\n<div>\n<p>&nbsp;<\/p>\n<p><strong>Adjacent Room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It is a room that is <strong>very close to another room<\/strong> perhaps <strong>across the hall.<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 They do not share a common wall.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Adjoining Room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>Two or more rooms side by side <\/strong>without connecting door between them.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Secretarial Room \/ Business Centre:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It usually <strong>found in 5 star hotels.<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It specially meant for <strong>business people<\/strong>.<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 This room provide the services like <strong>Typing, Photocopying, Fax &amp; Steno services<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Efficiency Room:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 A sort of <strong>complete self-sufficient unit<\/strong> itself .<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 It usually <strong>found<\/strong> in <strong>hill stations<\/strong> and <strong>beaches.<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0 This room <strong>contains<\/strong> a <strong>bedroom,<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>Living Room,<\/strong><\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>Dining Room,<\/strong><\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>A Small Kitchen &amp;<\/strong><\/p>\n<p>d)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>Bathroom<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Based on the rooms available and the room requirements, the room allocation has to be decided by the staff for assignment of rooms.<\/p>\n<\/div>\n<div>\n<p>&nbsp;<\/p>\n<p><strong>ROOM STATUS RECONCILIATION<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">The review of guest room was important to conduct before introducing the next section. Hotels monitor each and every guest rooms very closely. They are in business to sell rooms, and that includes each room type, configuration, and designation. The most important aspect of this monitoring process is discerning what guest rooms are available for sa le and when. This is to avoid the obvious embarrassment of checking two guests into the same room, as well as to maximize room revenue by selling every room as soon as it becomes available. The hotel industry assigns a status to every guest room. Reconciling the guest room status is the way a hotel is able to manage availability.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">Room status reconciliation is defined as ensuring that rooms are properly designated by their current status, and assigned new status as it changes. Both housekeeping and the front desk maintain room status. Each coordinates with the other to make sure that rooms are assigned, cleaned, and assigned again to maximize room revenue, while avoiding a miss \u2013 assignment. Room status categories \/ designations are grouped by the guest room\u2019s state of occupancy, state of cleanliness, and state of exception. The most commonly used room status codes are occupied, vacant, dirty, clean, ready and out of order.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>STATUS OF ROOMS<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>State of Occupancy<\/strong><\/p>\n<ul>\n<li>Occupied \u2013 applies to a room that has been assigned to a guest and that guest has checked in<\/li>\n<li>Vacant \u2013 the guest has checked out of the room<\/li>\n<li>Ready \u2013 room is available for new occupancy<\/li>\n<\/ul>\n<p><strong>Status of Cleanliness<\/strong><\/p>\n<ul>\n<li style=\"text-align: justify\">\u00a0Dirty \u2013 room has not been cleaned by housekeeping<\/li>\n<li style=\"text-align: justify\">Clean \u2013 room has been cleaned but not yet verified as clean<\/li>\n<\/ul>\n<p><strong>Status of Exception<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">Out of Order \u2013 room was removed from inventory for a specific reason ( e.g., repairs of renovation)<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">The room status can be thought of as the \u201clife cycle\u201d of a guest room. Describing the status of a guest room requires determining its \u201creadiness\u201d for new occupancy. Therefore, a hotel must know its current state of occupancy and cleanliness. When determining a room\u2019s state of occupancy and state of both occupancy and cleanliness information.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p><strong>Room Status Codes<\/strong><\/p>\n<ul>\n<li><strong>OCC <\/strong>&#8211; Occupied<\/li>\n<li><strong>VC <\/strong>&#8211; Vacant &amp; Clean<\/li>\n<li><strong>VD <\/strong>&#8211; Vacant &amp; Dirty<\/li>\n<li><strong>OR <\/strong>&#8211; Occupied &amp; Ready<\/li>\n<li><strong>OC <\/strong>&#8211; Occupied &amp; Clean<\/li>\n<li><strong>OD <\/strong>&#8211; Occupied &amp; Dirty<\/li>\n<li><strong>CO <\/strong>&#8211; Check Out<\/li>\n<li><strong>OOO <\/strong>&#8211; Out of Order<\/li>\n<li><strong>DND <\/strong>&#8211; Do Not Disturb<\/li>\n<li><strong>V\/O or O\/V <\/strong>&#8211; Status Unclear<\/li>\n<li><strong>LO <\/strong>&#8211; Lock Out Room<\/li>\n<li><strong>DO <\/strong>&#8211; Due out Room<\/li>\n<li><strong>DNCO <\/strong>&#8211; Did not Check Out<\/li>\n<li><strong>VCI <\/strong>&#8211; Vacant, Cleaned &amp; Inspected<\/li>\n<li><strong>HL <\/strong>&#8211; Heavy Luggage<\/li>\n<li><strong>LL <\/strong>&#8211; Light Luggage<\/li>\n<li><strong>NL <\/strong>&#8211; No Luggage<\/li>\n<li><strong>DL <\/strong>-Double Lock<\/li>\n<li><strong>CL <\/strong>&#8211; Chain Lock<\/li>\n<li><strong>HU <\/strong>&#8211; House use<\/li>\n<li><strong>NCI <\/strong>&#8211; Newly checked In<\/li>\n<li><strong>NS <\/strong>&#8211; No Show<\/li>\n<li><strong>SO <\/strong>&#8211; Slept out<\/li>\n<li><strong>BLO <\/strong>&#8211; Blocked<\/li>\n<li><strong>V <\/strong>-Vacant Room<\/li>\n<li><strong>MUR <\/strong>&#8211; Make Up Room<\/li>\n<li><strong>VR <\/strong>&#8211; Vacant &amp; Ready<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>you can view video on ROOM STATUS<\/strong><\/td>\n<td><a href=\"https:\/\/youtu.be\/l3zknPtHqwY\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-120\" src=\"http:\/\/epgpbooks.inflibnet.ac.in\/wp-content\/uploads\/2018\/11\/download.png\" alt=\"\" width=\"36\" height=\"36\" \/><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<section class=\"standard post-46 chapter type-chapter status-publish hentry contributor-dr-s-thilagamani focusable focusable focusable\"><strong>Web references<\/strong><\/section>\n<ul>\n<li style=\"text-align: justify\">www.littlehotelier.com<\/li>\n<li style=\"text-align: justify\">www.capterra.com\/reservations-software<\/li>\n<li style=\"text-align: justify\">www.softwareadvice.com \u203a Hotel Management Software<\/li>\n<li style=\"text-align: justify\">www.xotels.com\/en\/hotel-reservation-system<\/li>\n<li style=\"text-align: justify\">www.codeproject.com<\/li>\n<\/ul>\n<p style=\"text-align: justify\"><strong>Book References<\/strong><\/p>\n<ol>\n<li style=\"text-align: justify\">Aggarwal, R. Hotel Front office \u2013 Systems and Procedure, Sublime Publicat<\/li>\n<li style=\"text-align: justify\">ions, Jaipur, 2002.<\/li>\n<li style=\"text-align: justify\">Bhatnagar, S.K. Front Office Management, Frank Bros, New Delhi, 2004.<\/li>\n<li style=\"text-align: justify\">Andrew, S. Text book of Front Office Management and Operation, Tata McGraw Hill Publishing Company Ltd, New Delhi, 2008.<\/li>\n<li style=\"text-align: justify\">Ismail, S.A. Front Office Operation and Management, Thomson Asia Pvt Ltd, 2004.<\/li>\n<\/ol>\n","protected":false},"author":8,"menu_order":9,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":["dr-s-thilagamani"],"pb_section_license":""},"chapter-type":[],"contributor":[58],"license":[],"class_list":["post-63","chapter","type-chapter","status-publish","hentry","contributor-dr-s-thilagamani"],"part":3,"_links":{"self":[{"href":"https:\/\/ebooks.inflibnet.ac.in\/hsp04\/wp-json\/pressbooks\/v2\/chapters\/63","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ebooks.inflibnet.ac.in\/hsp04\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/ebooks.inflibnet.ac.in\/hsp04\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/ebooks.inflibnet.ac.in\/hsp04\/wp-json\/wp\/v2\/users\/8"}],"version-history":[{"count":4,"href":"https:\/\/ebooks.inflibnet.ac.in\/hsp04\/wp-json\/pressbooks\/v2\/chapters\/63\/revisions"}],"predecessor-version":[{"id":67,"href":"https:\/\/ebooks.inflibnet.ac.in\/hsp04\/wp-json\/pressbooks\/v2\/chapters\/63\/revisions\/67"}],"part":[{"href":"https:\/\/ebooks.inflibnet.ac.in\/hsp04\/wp-json\/pressbooks\/v2\/parts\/3"}],"metadata":[{"href":"https:\/\/ebooks.inflibnet.ac.in\/hsp04\/wp-json\/pressbooks\/v2\/chapters\/63\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/ebooks.inflibnet.ac.in\/hsp04\/wp-json\/wp\/v2\/media?parent=63"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/ebooks.inflibnet.ac.in\/hsp04\/wp-json\/pressbooks\/v2\/chapter-type?post=63"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/ebooks.inflibnet.ac.in\/hsp04\/wp-json\/wp\/v2\/contributor?post=63"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/ebooks.inflibnet.ac.in\/hsp04\/wp-json\/wp\/v2\/license?post=63"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}