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Contents
Front Matter
Introduction
1.
Functions of Front Office department
2.
Organisation of Front Office
3.
Etiquettes of Front Office Staff
4.
Basic Reservation Systems
5.
Registration
6.
Check Inn Procedure
7.
CHECK OUT PROCEDURE
8.
TYPES OF ROOMS
9.
ROOM STATUS
10.
ROOM RATES AND POLICIES
11.
GUEST CYCLE
12.
GUEST RELATIONS
13.
GUEST SERVICES
14.
CURRENCY EXCHANGE
15.
FRONT DESK LOG
16.
ELECTRONIC FRONT OFFICE
17.
METHODS OF GUEST SETTLEMENT
18.
FUNCTIONS OF HOUSEKEEPING DEPARTMENT AND INTER RELATIONSHIP WITH OTHER DEPARTMENTS
19.
ORGANIZATION OF HOUSEKEEPING
20.
DAILY ROUTINES AND SYSTEMS FOLLOWED IN HOUSEKEEPING DEPARTMENT
21.
DIFFERENT RECORDS & REGISTERS MAINTAINED IN THE HOUSEKEEPING DEPARTMENT
22.
LINEN ROOM - LAYOUT, STORAGE AND CONTROL, FUNCTIONS OF LINEN ROOM
23.
TYPES OF LINEN INCLUDING BED MAKING
24.
LAUNDRY SERVICES
25.
LAUNDRY AGENTS, STAIN REMOVAL, OCCUPATIONAL HAZARDS AND ENVIRONMENTAL CONCERN
26.
ECO PRACTICES IN HOUSEKEEPING DEPARTMENT
27.
CHANGING TRENDS IN HOUSEKEEPING DEPARTMENT
28.
PRINCIPLES OF CLEANING PROCEDURES AND CLEANING METHODS
29.
CLEANING EQUIPMENTS
30.
CLEANING AGENTS
31.
PURCHASING METHODS
32.
CARE AND MAINTAINANCE OF CLEANING EQUIPMENTS
33.
STANDARD GUEST ROOM SUPPLIES
34.
Interior Design and Décor
35.
Safety and security
36.
Pest Control in Hotel
37.
Fire Prevention in Hotel
38.
First Aid
39.
Handling Emergency Situations
40.
Labour Laws Applicable to Catering Establishments
Back Matter
Appendix
Front office and housekeeping
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